Senior Product Manager, AI Care Experience

9amHealth

6d•Remote

About The Position

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support. 9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures. The Role We’re looking for a Senior Product Manager to own and evolve our AI Care Experience—how care is delivered to members through software. This role requires deep experience in healthcare or care delivery environments, as you will directly shape how clinical workflows, decision-making, and care pathways are translated into product and AI systems. You will lead a product team and be responsible for the end-to-end member journey, using AI to make care more personalized, proactive, and scalable, while maintaining strong clinical quality, safety, and trust. You will operate at the intersection of consumer product, AI systems, and clinical care, helping turn healthcare delivery into high-quality, software-driven experiences.

Requirements

5+ years of Product Management experience in consumer or SaaS products
Direct experience in healthcare or care delivery environments (required)
Examples: digital health, care delivery organizations, clinical workflows, patient-facing health products
Strong track record owning end to end user or patient experiences
Experience working on or alongside AI powered products
Proven ability to work closely with clinicians and translate care pathways and decision logic into product systems
Strong product instincts around UX, behavior change, and engagement in high stakes environments
Comfort operating in fast moving, ambiguous environments

Nice To Haves

Experience building AI native or AI first healthcare products
Familiarity with prompting, evals, or AI system iteration
Experience designing human in the loop systems in clinical settings
Startup or high growth environment experience

Responsibilities

Own the End to End Care Experience
Drive the evolution of the member journey into a seamless, AI first care experience
Identify where AI can reduce friction, improve clarity, and drive behavior change
Balance automation with human care to ensure strong clinical outcomes and member trust
Translate Care into Product Systems
Partner closely with clinical teams to understand care pathways, decision logic, and real world workflows
Translate these into product experiences, AI behavior, and system logic
Help define how care is delivered through software, not just supported by it
Build AI Enabled Care Experiences
Ship experiences powered by: conversational interfaces and agents, personalized recommendations and nudges, intelligent workflows and automation
Think in systems across the full care journey, not isolated features
Define Human vs AI Boundaries
Determine when AI should act vs when to escalate to clinicians
Design for clinical safety, appropriateness, and trust in all member interactions
AI Product Craft (Prompting & Evals)
Contribute to prompt design and iteration for key care interactions
Help define and run evaluation frameworks (evals) to measure AI quality, safety, and effectiveness
Partner with engineering and data teams to continuously improve system performance
Outcome Driven Product Development
Own metrics across engagement, retention, and clinical adherence
Use experimentation and data to improve both UX and AI system behavior
Product Strategy & Execution
Own roadmap and prioritization for the AI Care Experience
Lead cross-functional execution across product, design, engineering, and clinical teams
Balance rapid iteration with long-term product quality, safety, and scalability