Senior Product Liaison

HMSA • Honolulu, HI

7d

About The Position

The Senior Product Liaison is responsible for managing the product lifecycle, from feasibility and requirements gathering to implementation and troubleshooting. This role serves as a key liaison between various internal and external business, operational, and IT departments to ensure alignment and successful product development. The position involves managing business rules, product guardrails, and complex product builds within the product and benefits management system, as well as acting as the primary resource for system integration and mapping activities. Prompt response to incidents and other assigned duties are also expected.

Requirements

• Bachelor's degree and five years of related work experience; or equivalent combination of education and work experience
• Three years in a lead role
• Intermediate working knowledge in Microsoft Excel, Word and PowerPoint

Responsibilities

• Responsible for feasibility and requirements throughout the product lifecycle, including: gathering and prioritizing product and client (employer group, agent, consultant) requirements, refining the product vision, assessing feasibility, identifying technical and operational roadblocks, providing solutions for implementation and troubleshooting.
• Serve as liaison between various HMSA and external business, operational and IT departments to ensure alignment between technical and non-technical teams.
• Responsible for managing and implementing business rules, product guardrails and complex product and benefit builds in the product and benefits management system. Manages workflow and controls for development, review and promoting to production within the system.
• Primary resource for future and ongoing product and benefit integration and mapping activities with the product and benefits system and other systems.
• Promptly respond to incidents and other events as necessary.
• Perform all other miscellaneous responsibilities and duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior