Senior Product/Experience Design Disrupter

Genpact

10d•Hybrid

About The Position

This job posting is for a position within the Experience unit at Genpact. Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems, so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale. We are looking for a future-thinking Sr. Product/Experience Designer with a focus on Digital Disruption with deep expertise in emerging design technologies and tools, to help lead a strong team of interaction, product, content and visual designers. This role will lead and shape innovative solution approaches and guide cross-functional teams in delivering cutting-edge experiences across web, mobile, and other emerging platforms. The ideal candidate will be able to push the team and clients toward new and innovative solutions that stand out in a crowd. You love to tinker, learn, and are endlessly curious. If you can quickly pull up a side project you are working on to explore new ideas or learn new technology, you may be the right fit.

Requirements

Proven experience in designing brand evoking digital experiences across web, mobile and product.
Experience designing Agentic platform workflows and UX. This would include conversational interfaces and orchestration agent-based workflows.
Strong grasp of emerging digital trends and platforms (e.g., Agentic solutions, GenAI, LLMs, cloud platforms, Adobe AEM & AEP, Microsoft solutions, and composable architectures).
Experience designing and implementing design ecosystems and omnichannel solutions.
Exceptional communication and stakeholder management skills, especially with executive audiences.
Demonstrated success in working in cross-functional teams and delivering complex digital programs.
Experience mentoring or enabling design teams in adopting new technologies and workflows.
Helping the design team to reimagine new ways of working that incorporate AI in a grounded way that increases productivity without creating slop.
Strong plus: Deep understanding of generative engine optimization and its applications in content, search, and personalization.
5+ years in product/experience design, product innovation and strategy, or experience consulting.
Familiarity with platforms such as Adobe Experience Cloud, Microsoft, Optimizely, Sitecore, or similar with special emphasis on the emerging AI capabilities of each.
Thought leadership in digital disruption, innovation, or generative technologies.
Combination of In-house design team and Agency/Consultancy is a plus.

Responsibilities

Lead design efforts from discovery through delivery across web and/or mobile products with the level of polish found at top design companies.
Translate complex business and technical requirements into beautiful, intuitive, scalable experiences.
Produce wireframes, flows, prototypes, and high-fidelity UI with strong attention to craft and usability using Figma and AI powered tooling.
Define and evolve GEO strategies to optimize digital content generation, personalization, and performance across platforms.
Provide experience design recommendations for Agentic – Human platforms.
Work in multidisciplinary teams across strategy, design, and technology to deliver cohesive and innovative solutions.
Foster a culture of experimentation and innovation within the organization and with clients.
Create and recommend design solution approaches that leverage emerging technologies such as Agentic AI and predictive analytics.
Tell a compelling story through digital tools (CMS, Mobile etc.).
Envision scalable and intuitive experience architectures for digital assets across web, mobile, and other channels.
Contribute to planning and roadmaps to execute that vision.