Senior Product Designer, Customer Lifecycle

Tabby

13d • Remote

About The Position

Tabby is seeking a Senior Product Designer to own the B2C customer journey within the Tabby app. The role focuses on bringing experiences across Tabby Card, Tabby Cash, and BNPL together into a consistent customer ecosystem. As part of the B2C Life Cycle team, the designer will shape onboarding, product-value communication, financial-product activation through the first transaction, and experiences that encourage customers to return and continue transacting. The role also includes shaping the subscription experience and helping develop the Tabby+ model.

The designer will work across product teams, maintaining continuity between products and ensuring the experience serves both customers and the business. They will partner closely with product management, UX research, UX writing, and engineering, and will own design quality through production delivery. Candidates should bring strong systems and product thinking, high craft standards, and experience taking designs from problem framing through polished, production-ready UI.

Requirements

• At least 5 years of product design experience, including meaningful experience with consumer products at scale.
• Strong systems thinking, including the ability to design across multiple products, states, edge cases, and transitions between products.
• Ability to simplify fragmented, multi-product experiences into a coherent journey.
• Strong product thinking and the ability to balance business goals with customer needs.
• A portfolio demonstrating end-to-end ownership, from problem framing to polished, production-ready UI.
• Experience working in cross-functional teams with product managers, researchers, writers, and engineers.
• High craft standards and care for the quality of work reaching users.
• Ability to optimize workflows with AI tools and use them to work faster and smarter.

Nice To Haves

• Experience in fintech, consumer finance, subscriptions, or lifecycle work such as onboarding, activation, and retention.
• Experience designing across several products that need to feel like one.
• Experience with growth mechanics such as first transaction, habit, and return.
• Experience contributing to or working within a design system.

Responsibilities

• Design a cohesive customer journey across Tabby's consumer products so the app feels consistent and whole.
• Design onboarding that clearly explains product value and helps new customers get oriented.
• Design activation journeys for Tabby Card, Tabby Cash, and BNPL through to the first transaction.
• Design moments and communications that encourage customers to return and continue transacting.
• Shape the subscription experience and help develop the Tabby+ model.
• Work with independent product teams to maintain continuity between their products from the customer's perspective.
• Partner with the Product Manager to define problems and develop designs that meet customer and business needs.
• Collaborate with UX Researchers to validate assumptions and with a UX Writer to communicate product value clearly.
• Partner with engineering throughout delivery and own the quality of the experience shipped to production.

Benefits

• Flexible working hours, coordinated with the team and role requirements.
• Autonomy and responsibility from day one.
• Opportunities to grow through the quality and impact of your work.
• Participation in the employee stock option program.
• Remote work available in eligible locations.
• Individual relocation plans may be discussed for hubs in Armenia, Georgia, Serbia, Poland, and Spain.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed