Senior Product Designer

Urban Ridge Supplies•New York, NY

11d•Hybrid

About The Position

Kaizen is a government technology company that replaces legacy federal agency systems with modern software. Founded in 2022 and based in New York City and Washington, DC, the company builds systems used by government staff and the public, including applications for library visits, procurement, and veterans’ benefits. The Senior Product Designer will help shape user experiences for government staff and members of the public, with broad influence across the company’s design work. The role covers product research and discovery, requirements documentation, high-fidelity design and prototyping, and close collaboration with engineering. It also includes contributing to the internal design system, supporting customer deployments, helping define product strategy, creating prototypes for business development, and producing branded marketing materials. This is a hybrid role based in New York City. Employees must reside in or be able to commute to New York City and work from the office at least four days per week, Monday through Thursday.

Requirements

4–6 years of product design experience, preferably in a high-growth startup or agency environment.
Experience designing administrative tools.
Experience designing scalable SaaS products for desktop and mobile.
Experience in client services and enthusiasm for working directly with customers.
Proficiency in Figma for design and prototyping.
Experience using AI tools in workflows, such as ChatGPT, Figma Make, or Lovable.

Nice To Haves

Experience with AI coding tools such as Cursor and making personal contributions to a codebase.

Responsibilities

Lead design work end to end, including customer research and discovery, writing product requirement documents, designing and iterating on high-fidelity flows and prototypes, and collaborating with engineering to deliver the work.
Contribute to Canopy, the company’s internal design system.
Partner with the implementation team on customer deployments, providing hands-on project management, product strategy, and customer communications.
Work with the business development team to develop prototypes for RFP responses and demonstrations.
Work with the leadership team to create social media assets, conference one-pagers, and other branded materials.

Benefits

Medical, dental, and vision insurance fully covered for employees and dependents.
$100,000 in fully paid life insurance.
Flexible Spending Account (FSA) and Dependent Care FSA.
One Medical membership.
Fertility and family-building support through Carrot.
401(k) through Guideline with a 2% company match.
16 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents.
Unlimited paid time off, with a two-week minimum.
Federal holidays off and a company-wide winter break during the week of Christmas.
Company offsites throughout the year.
One-time home office or desk setup stipend of up to $750 for NYC-based employees or $500 for remote employees.
$50 monthly commuter benefit.
Expensed lunch when working in the office.
Dinner and Uber rides home expensed when working in the office past 7 p.m.
Company-provided laptop of the employee’s choice.
NYC employees receive a fully covered gym membership; non-NYC employees receive $100 per month for gym or physical fitness reimbursement.
$100 monthly utility stipend.
$250 quarterly home cleaning stipend.
$500 annual professional development stipend.
$250 annual recreation stipend.
$300 quarterly pet care stipend.