Senior Product Designer
About The Position
Abby Care is seeking a Senior Product Designer to join its in-house design team. Reporting to the Head of Product, this role sits at the intersection of UX, UI, and strategic product thinking and partners closely with product management and engineering to deliver solutions that balance empathy with operational efficiency. The senior designer will shape product strategy, define design architecture, and help raise the design culture across the company. The designer will own complex product initiatives from early problem framing and discovery through research, user journey mapping, prototyping, and production delivery. They will collaborate with product managers, engineers, and company leadership on roadmaps, business goals, and success metrics; conduct user research with family caregivers; and use qualitative feedback and behavioral data to inform decisions. The role also establishes and evolves design systems and component libraries, prepares implementation specifications, mentors other designers, and designs adaptive AI-driven experiences for caregivers. Success includes building a durable design system and clear information architecture, delivering intuitive cross-platform solutions for caregivers, clinicians, and operators, and launching human-in-the-loop AI-assisted features that safely support users within healthcare regulations. This is a full-time hybrid opportunity based in San Francisco, California.
Requirements
- At least 5 years of progressive product design experience.
- A proven track record of shipping impactful digital products.
- A strong portfolio demonstrating UX and visual UI craft, complex problem-solving, and an end-to-end design process.
- Demonstrated experience building or significantly contributing to scalable, enterprise-grade design systems.
- Deep experience using user research, usability testing, product analytics, and experimentation to guide iterative design and justify trade-offs.
- Strong understanding of technical constraints, system architecture, and front-end feasibility.
- Excellent storytelling and facilitation skills, including the ability to explain design rationale to non-design stakeholders, run cross-functional workshops, and push back effectively when needed.
- Empathy for users and genuine passion for empowering family caregivers.
Nice To Haves
- Experience in healthcare, health technology, or complex multi-sided platforms.
Responsibilities
- Lead complex product initiatives end to end, from problem framing and discovery through user journey mapping, high-fidelity prototyping, and production delivery.
- Partner with product managers, engineers, and company leadership to shape the product roadmap, translate business goals into design solutions, and define product success metrics.
- Plan and conduct user research with family caregivers, synthesizing qualitative feedback and behavioral data to inform design decisions and identify user needs.
- Establish, maintain, and evolve design systems and component libraries to improve consistency, accessibility, and development speed across platforms.
- Prepare clear design specifications, account for edge cases, and work with engineers to ensure feasible, high-quality implementation.
- Provide design critique, mentor junior and mid-level designers, and improve design team workflows and standards.
- Design adaptive, AI-driven digital experiences that reduce caregivers’ administrative and emotional burdens and turn ambiguity into clear experience direction.
- Help build a durable design system and information architecture for complex workflows.
- Deliver intuitive cross-platform solutions for family caregivers, clinicians, and operators.
- Collaborate cross-functionally to launch human-in-the-loop, AI-assisted features that safely augment users while navigating healthcare regulations.
Benefits
- Competitive compensation packages.
- Medical, dental, and vision coverage, including a $0 deductible PPO option and a company-funded HSA.
- Employer-paid life and disability insurance.
- Generous paid time off and 10 paid company holidays.
- HSA contributions, optional FSA, and commuter benefits.
- Full coverage of 401(k) account fees; employer match is not currently offered.
- Up to 10 weeks of paid parental leave based on tenure.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
