Senior Product Designer

H&R Block•Remote, MO

4d•$89,800 - $134,700•Remote

About The Position

H&R Block is looking for a Senior Product Designer to help shape Spruce, our native mobile banking experience. You’ll design clear, trustworthy experiences that help customers confidently manage their money. You’ll lead end-to-end design, from identifying customer problems and shaping product opportunities through prototyping, validation, implementation, and iteration. You’ll independently lead complex work, influence product direction, and help deliver cohesive, high-quality experiences across iOS and Android.

Requirements

6+ years of product-design experience, ideally designing complex mobile products or services
A portfolio demonstrating end-to-end product thinking, strong interaction and visual design, and meaningful customer or business outcomes
Experience designing native experiences for iOS and Android
Advanced proficiency in Figma, including components, libraries, prototyping, documentation, and developer-ready design
Demonstrated experience using AI-assisted tools and workflows to accelerate exploration, prototyping, documentation, research synthesis, and design-to-development collaboration
Experience simplifying complex workflows and designing high-trust or high-stakes customer experiences
Strong understanding of accessibility and inclusive-design practices
Experience planning or partnering on customer research and usability testing
Ability to use qualitative and quantitative evidence to inform, validate, and communicate design decisions
Comfort navigating ambiguity, balancing competing constraints, and independently moving complex work forward
Strong cross-functional collaboration skills across Product, Engineering, Content, Analytics, Legal, Compliance, and business partners
Strong facilitation, storytelling, presentation, and design-rationale skills
Strong attention to detail while maintaining focus on the broader customer journey and product strategy
Bachelor’s degree in design, human-computer interaction, or a related discipline, or equivalent professional experience

Nice To Haves

Experience with financial services, fintech, identity, security, or another regulated environment is preferred

Responsibilities

Lead end-to-end product design for complex Spruce mobile banking features and customer journeys
Translate customer needs, business goals, technical constraints, data, and regulatory requirements into clear product opportunities and intuitive experiences
Frame problems, map journeys and flows, explore concepts, prototype, validate, and deliver production-ready designs
Plan, conduct, and synthesize customer research and usability testing, translating insights into product and design decisions
Define the future of Spruce's native iOS and Android experience, ensuring every interaction is intuitive, trustworthy, accessible, and aligned with platform best practices
Establish scalable patterns, frameworks, and interaction standards that improve consistency across the Spruce ecosystem
Leverage AI-enabled tools, including Figma Make, Figma MCP, and emerging technologies, to accelerate exploration, prototyping, documentation, and delivery
Partner closely with Product, Engineering, and Content throughout discovery, planning, implementation, testing, and release
Collaborate with Legal and Compliance to meet regulatory requirements while protecting usability and customer understanding
Review implemented experiences for design quality, accessibility, platform consistency, and alignment with approved designs
Contribute to release readiness by identifying experience risks, validating critical journeys, and supporting issue triage
Communicate design strategy, rationale, dependencies, and risks to cross-functional partners and leadership
Facilitate workshops and critiques that move teams from ambiguity to aligned action
Champion design quality across product teams through critique, coaching, standards, and continuous improvement