Senior Product Designer

Nextiva

20d • $91,000 - $140,000 • Remote

About The Position

Nextiva is hiring a Senior Product Designer to shape customer experiences across its Unified Customer Experience platform. The role partners closely with Product and Engineering to address complex customer problems through product strategy, modern design, rapid prototyping, and AI-assisted workflows. The designer will help define product direction and deliver production-ready experiences across desktop, mobile, and responsive environments.

The position leads product design from discovery through delivery, works directly with customers, and uses research, analytics, experimentation, and usability testing to improve customer experiences and business outcomes. It spans multiple product domains, including onboarding, e-commerce, AI-powered capabilities, administration, customer conversations, and evolving platform initiatives. The designer also contributes to Nextiva’s design system, reusable components, and standards, and collaborates with Engineering on AI-generated frontend implementations and production code.

The role is open to remote candidates across the United States. Team members within 40 miles of the Scottsdale headquarters are expected to work onsite four days per week; scheduling and flexibility are guided by the leader. The expected hiring range is $91,000–$140,000, with a different range potentially applying depending on job level and candidate qualifications.

Requirements

• At least 6 years of experience designing digital products, preferably in SaaS or enterprise software.
• A strong, current portfolio demonstrating product thinking, interaction design, visual design, accessibility, systems thinking, and measurable customer impact.
• Experience leading complex product initiatives from discovery through implementation.
• Ability to solve ambiguous problems independently, think critically, challenge assumptions, and influence product direction.
• Experience designing production-ready desktop, mobile, and responsive experiences.
• Experience building, maintaining, and evolving scalable design systems, reusable components, and component libraries.
• Strong understanding of user-centered design, information architecture, usability testing, experimentation, and data-informed design.
• Customer discovery and communication skills, including conducting conversations, asking effective questions, gathering feedback, and translating insights into design decisions.
• Experience partnering closely with software engineers throughout implementation and delivery.
• Proficiency with modern AI-powered design and development tools for design, prototyping, documentation, and frontend implementation.
• Working knowledge of design-to-code workflows, including AI-generated frontend development, Git-based collaboration, and component-based architecture.
• Technical fluency in HTML, CSS, modern frontend frameworks, and design systems sufficient to evaluate and refine AI-generated implementations.
• Experience building interactive prototypes that closely resemble production experiences and using them to gather feedback and validate solutions.
• Strong communication and presentation skills, including the ability to articulate design decisions and product rationale to customers and stakeholders.
• Self-directed, adaptable, and comfortable moving between product areas and priorities in a fast-paced environment.
• Curiosity about emerging AI technologies and willingness to experiment, adapt, and share new approaches.

Nice To Haves

• Experience with AI-assisted development environments such as Cursor, Claude Code, ChatGPT, or similar AI-native workflows.
• Experience designing AI-powered product experiences, including conversational interfaces, copilots, intelligent assistants, or embedded AI workflows in SaaS applications.
• Experience contributing to React component libraries or collaborating on production-ready component implementations.
• Personal or side projects demonstrating modern product design, coding, or AI experimentation.
• Experience conducting A/B testing and using experimentation to improve customer experiences.

Responsibilities

• Lead end-to-end product design from discovery through delivery across desktop, mobile, and responsive experiences.
• Partner with Product Managers and Engineers to challenge assumptions, define problems, and shape solutions.
• Engage directly with customers, gather feedback, and translate customer insights into product decisions and improved experiences.
• Create user flows, customer journeys, wireframes, interactive prototypes, high-fidelity designs, and production-ready experiences.
• Design across product areas such as onboarding, e-commerce, AI-powered capabilities, administration, customer conversations, and platform initiatives.
• Build high-fidelity prototypes using AI-assisted development workflows to validate ideas and iterate with customers and stakeholders.
• Review AI-generated frontend implementations, refine production code, and help bridge design and development.
• Evolve and contribute to Nextiva’s design system, reusable components (A2UI), and design standards.
• Use customer research, analytics, experimentation, and usability testing to improve product experiences and business outcomes.
• Present design concepts, facilitate customer and stakeholder conversations, and explain design rationale, tradeoffs, and customer insights.
• Manage multiple initiatives independently in a fast-paced environment while adapting to changing priorities.
• Use AI-powered design, research, and development tools responsibly and share emerging practices that improve productivity and design quality.

Benefits

• Multiple medical, dental, vision, and telemedicine plan options.
• Life, disability, and supplemental indemnity insurance plans.
• Flexible Time Off for salaried employees, PTO for hourly employees, paid sick time, paid parental bonding leave, and holiday pay.
• 401(k) with company match.
• Health Savings Accounts with company contributions.
• Dependent Care FSA.
• Employee Assistance Program and wellness initiatives.
• Ongoing learning and development opportunities and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed