Senior Product Designer

Mobi.AI • Somerville, MA

14d • $140,000 - $200,000

About The Position

Mobi.AI partners with leading travel brands to create AI experiences that help people discover and book travel. Its technology connects AI with travel commerce systems and supports customer engagement throughout the traveler journey.

The Senior Product Designer will own end-to-end design for Mobi’s agentic commerce platform, helping travel brands turn traveler intent into bookings across brand websites and apps, messaging, voice, and AI assistants such as ChatGPT and Claude. The role is customer-facing from the outset, with direct ownership and close contact with the people who use the products. The designer will work with travel-brand teams across digital, marketing, loyalty, and support to run discovery, test concepts, and turn advanced AI capabilities into trusted products.

The role also includes designing tools for brand governance, configurable white-label experiences, and reusable design foundations; prototyping and validating quickly; and partnering closely with product, engineering, support, sales, and customer success. Mobi hires for either full-time in-office or hybrid work. The position is a US full-time role with a base salary range of $140,000–$200,000 and eligibility for an annual company bonus.

Requirements

• At least 6 years of product design experience, including end-to-end ownership of B2B2C or enterprise products.
• A track record of taking products from zero to one that launched, operated, and made an impact.
• Experience designing agentic interfaces, such as conversational chat or voice experiences that let people accomplish tasks by interacting with a product.
• Hands-on experience working directly with customers and their design and brand teams to understand brand standards and apply them to conversational and AI experiences.
• A scrappy, resourceful approach and ability to reach good solutions quickly with limited time and resources.
• Strength in interaction design, visual design, and prototyping, with fluency in AI design tools and Figma.
• Clear communication and confidence leading design decisions with limited oversight.

Nice To Haves

• Consulting, agency, or other client-facing experience.
• Startup experience, or experience at a larger company in a role involving direct customer interaction.
• Experience in travel, hospitality, airlines, cruises, or tours and activities.
• Experience building or scaling a design system at an early-stage company.

Responsibilities

• Own end-to-end design across Mobi’s agentic commerce platform, from early concepts through shipped products.
• Lead customer discovery, interviews, workshops, and usability sessions with travel brands, and incorporate findings into the roadmap.
• Design conversational experiences across websites, apps, messaging, voice, and branded apps inside ChatGPT and Claude.
• Design choice and confirmation moments that keep travelers in control, along with clear handoffs to human agents.
• Design governance tools that let brand teams set rules, compare AI-generated content with its sources, approve changes, and publish across channels.
• Create configurable, white-label experiences that reflect each customer’s brand voice, policies, and systems.
• Create sketches and high-fidelity prototypes, then iterate using data and customer feedback after launch.
• Establish and evolve Mobi’s design system, patterns, and design practices as the team grows.
• Partner with product managers and engineers, and support sales and customer success with demos, pitches, and onboarding.

Benefits

• Competitive base salary and annual bonus.
• Medical, dental, and vision insurance for the employee and family, mostly covered by the company.
• Company-paid disability and life insurance.
• Optional pet insurance and identity theft protection.
• Paid parental leave for all types of parents and families.
• Equity ownership in the company.
• 401(k) plan.
• Unlimited paid time off and a $1,000 bonus for taking five consecutive days off.
• Flexibility to work anywhere in the world for one month per year.
• Tuition reimbursement.
• Cell phone and transportation reimbursement.
• Daily lunch from local restaurants.
• Office amenities including a full kitchen, massage chairs, and live plants.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed