Senior Product Designer

American Express•New York, NY

9h•$123,000 - $215,250

About The Position

The Amex Digital Labs team originates, incubates, and manages products and platforms that are important to customers’ digital lives. The team uses emerging technologies to develop digital payment and financial services products and Membership experiences, often in collaboration with technology companies and strategic partners. As a hands-on product designer within Digital Labs, this role champions AI-enabled product design. It combines strong UX, UI, and visual design craft with strategic partnership across Product and Engineering to identify opportunities, shape product direction, and deliver new experiences. The designer uses AI-assisted tools and agentic workflows to accelerate exploration, prototyping, and delivery, moving from ambiguity to a clear design direction while balancing speed, quality, and impact. The role leads end-to-end product design and helps shape future AI-powered Membership experiences, including conversational interfaces, intelligent recommendations, and agentic experiences. It works directly with Engineers to connect design and code, use working prototypes and reusable components, and improve collaboration from idea to working product. American Express offers a flexible enterprise working model; onsite, hybrid, or fully virtual arrangements depend on the role and business needs. Employment eligibility to work in the United States is required; the company will not pursue visa sponsorship for this position.

Requirements

At least 7 years of experience in product design, UX design, interaction design, or a related discipline, with a portfolio demonstrating successful digital product experiences.
Strong product thinking and demonstrated experience designing and shipping consumer-facing web or mobile products.
Experience partnering closely with Product Managers and Engineers throughout the full product development lifecycle.
Demonstrated experience using AI-assisted tools and workflows to accelerate design exploration, prototyping, or product development.
Comfort creating interactive or code-based prototypes using tools such as Cursor, Claude Code, or similar platforms.
Strong understanding of interaction design, user-centered design, information architecture, visual design, and usability principles.
Ability to move between high-level concepts and production-ready design, applying an appropriate level of fidelity to the problem.
Experience working with design systems, reusable components, and modern digital product development practices.
Strong communication and collaboration skills, including the ability to articulate design decisions, influence product direction, and work effectively through ambiguity.
A growth mindset and genuine curiosity about how AI and emerging technologies are changing how digital products are designed and built.
Eligibility to work in the United States; American Express will not pursue visa sponsorship for this position.

Responsibilities

Partner with Product and Engineering to identify customer opportunities, shape product direction, and design Membership experiences from concept through launch.
Lead end-to-end UX and UI design, translating customer insights and business priorities into intuitive, cohesive, high-quality product experiences.
Explore, prototype, and validate ideas rapidly, establishing design direction early and refining solutions toward production.
Use design tools to create storyboards, wireframes, prototypes, information architecture diagrams, and user journey maps for demonstrations and user testing.
Balance customer needs, technical feasibility, speed, and design quality to drive meaningful outcomes.
Create and maintain UI/UX resources, including content templates, samples, and guidelines, to streamline design for designers and developers.
Create tangible future-state concepts that help stakeholders understand possibilities and make informed product decisions.
Set a high standard for interaction design, usability, accessibility, and visual craft.
Influence product and design decisions through clear thinking, strong storytelling, and tangible presentation of ideas.
Explore and help define AI-powered Membership experiences, including conversational interfaces, intelligent recommendations, and agentic experiences.
Translate emerging AI capabilities into intuitive, useful, and trustworthy customer experiences that strengthen engagement and loyalty.
Develop and evolve interaction patterns, design principles, and approaches for AI-native experiences across Digital Labs.
Adopt and champion AI-assisted and agentic design workflows to accelerate exploration, prototyping, testing, iteration, and delivery.
Work directly with Engineers to bridge design and code using working prototypes, reusable components, and code-informed decisions, accelerating delivery and reducing traditional handoffs.
Experiment with new tools and ways of working to improve collaboration among Design, Product, and Engineering and move from idea to working product faster.

Benefits

Competitive base salaries
Bonus incentives
6% company match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities