Senior Product Designer

nCino • Wilmington, NC

20h

About The Position

nCino is seeking a Senior Product Designer to own complex product experiences for financial institutions. This role involves driving the full design lifecycle for significant product features, from research to post-launch validation. You will collaborate with product managers and engineers, ensuring design decisions are user-centered and aligned with business goals. You will also contribute to the nCino design system and mentor junior designers. The ideal candidate is proficient in user research, wireframing, prototyping, and data analysis to measure design effectiveness. Strong communication skills are essential for presenting to cross-functional teams and senior stakeholders. Experience in banking, fintech, or SaaS is advantageous, and familiarity with Salesforce Lightning Web Components is a plus. A portfolio showcasing complex UX challenges is required.

Requirements

• 5+ years experience in product design, user experience, interaction design, or user research
• Undergraduate Degree in User Experience Design or a strongly related degree or combination education and relevant real world experience
• Professional experience in a cross-functional team following Agile development practices
• Proven experience with modern design and research tools
• A portfolio of your design work and case studies that demonstrate your experience performing the essential functions of this role

Nice To Haves

• Experience in banking, fintech, or SaaS
• Familiarity with Salesforce Lightning Web Components
• Experience designing for agentic or AI-assisted workflows, including how to surface model reasoning, communicate confidence levels, and give users meaningful control over AI-driven outputs
• Ability to articulate and design human-in-the-loop experiences where AI assists but a human retains final decision authority
• Familiar with prompt UX patterns, including interfaces where users direct AI through natural language, structured inputs, or hybrid approaches
• Proficient with AI-assisted design tool features without over-relying on generated output, and capable of evaluating when AI-generated suggestions serve the user and when they do not

Responsibilities

• Clearly articulate complex design ideas and strategies to cross-functional teams, executives, and stakeholders.
• Lead presentations and discussions on design direction.
• Lead research initiatives to deeply understand customer needs.
• Advocate for users within the product development process and ensure design solutions are informed by real-world insights.
• Foster collaboration among designers, developers, and product managers.
• Create an open and iterative design process, welcoming feedback and encouraging contributions from all team members.
• Take full ownership of the design process for major product features or projects.
• Lead the evolution and maintenance of design systems, ensuring high standards of consistency and usability.
• Successfully manage multiple complex projects.
• Prioritize effectively and deliver designs that meet both business goals and user needs.
• Act as a bridge between design and development, ensuring that designs are feasible and well-integrated into the product development process.
• Analyze user data to refine designs and measure their effectiveness.
• Collaborate with data analysts and product managers to ensure designs are backed by solid insights.
• Lead the design of detailed user journeys, site maps, wireframes, and high-fidelity prototypes that address complex user needs and business goals.
• Lead interface design critiques and provide strategic, objective feedback to help raise the quality of the team's work.
• Provide mentorship and guidance to junior and mid-level designers.
• Present work to senior leadership, ensuring alignment with product and business goals.

Benefits

• Equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups.
• Compliance with applicable state and local laws governing nondiscrimination in employment.
• Reasonable accommodations for persons with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree