Senior Product Designer

M&T Bank•Buffalo, NY

11d

About The Position

M&T Bank is seeking a Senior Product Designer to serve as the first dedicated designer for Nota, its banking platform for attorneys and small law firms. The designer will work in a startup-like, evolving product environment and move among research, discovery, strategy, detailed design, and validation. The role partners closely with Product, Engineering, business stakeholders, and the broader Digital Experience Design team to create thoughtful digital banking experiences informed by customer needs and business requirements. The designer will independently drive the end-to-end design process for Nota, facilitate customer feedback through its client advisory council, and contribute to product roadmap discussions. The role has no direct reports and also collaborates with designers across M&T Business and Wealth banking to share patterns, apply the design system, and support consistent experiences across the digital ecosystem. The position is located in Buffalo, New York. The stated annual pay range is $85,800 to $143,000 USD; compensation depends on the successful candidate’s knowledge, skills, and experience.

Requirements

Bachelor’s degree in UX Design, Human Computer Interaction, Industrial Design, or a similar field, and at least 3 years of relevant experience; alternatively, a combined minimum of 7 years of education and/or relevant or product design work experience.
Experience designing workflow-intensive, enterprise, or form-heavy experiences, preferably in regulated industries.
Demonstrated ability to apply user-centered design methods throughout the product lifecycle.
Proficiency with Figma and modern design tools such as Adobe CC and Miro.
Ability to communicate clearly, collaborate with stakeholders, and incorporate feedback.
Understanding of accessibility standards and inclusive design best practices.
Experience working with agile development teams and iterating based on feedback and data.

Nice To Haves

Experience designing financial services, fintech, legal technology, or other complex, regulated digital products.
Experience as an early or embedded designer on a small, cross-functional product team, including establishing design practices and working across multiple areas of the design process.
Experience working directly with customers through research, advisory councils, customer panels, or other ongoing feedback programs.

Responsibilities

Own the end-to-end design process for Nota, from discovery and problem definition through detailed design, validation, delivery, and iteration.
Partner with product, engineering, and business stakeholders to understand customer and business needs and translate them into intuitive digital experiences.
Plan and conduct customer research, usability testing, interviews, and other discovery activities to understand attorneys, law firms, and their banking needs.
Help facilitate Nota’s client advisory council and use customer feedback to inform product decisions, validate concepts, and identify future opportunities.
Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs for banking, account management, and trust account workflows.
Use customer insights, research, analytics, and product feedback to identify usability concerns and opportunities for improvement.
Collaborate with Business and Wealth banking designers to share patterns, leverage M&T’s design system, and create consistent digital experiences.
Partner with Compliance, Legal, Risk, and other stakeholders to understand regulatory and business requirements and incorporate them into the customer experience.
Contribute a customer-centered design perspective to product roadmap and prioritization discussions, identifying opportunities, usability concerns, and customer-impact priorities.
Independently drive design work, facilitate cross-functional collaboration, advocate for customers, and contribute to M&T’s Digital Experience Design practice.