Senior Product Designer, Pricing

Rover.com•Seattle, WA

19h

About The Position

Rover is launching a brand-new team focused on pricing, and we're looking for a Sr. Product Designer to help shape it from the ground up. This is a 6-month contract engagement with the opportunity to extend, ideal for a designer who's energized by ambiguity and excited to help define a new focus area for the company. Pricing touches nearly every part of the Rover experience, so this role will work across the design org rather than within a single, siloed team. You'll partner closely with Data Analytics and Marketplace teams to understand how pricing decisions affect owners, sitters, and the marketplace as a whole, and you'll need to be a strong communicator and coordinator to keep your work aligned with the many other teams whose scope you'll touch. You will apply your keen eye for detail and solid understanding of user-centered design principles to craft compelling pricing experiences. Utilizing data, you will rigorously evaluate, test, and refine theories, designs, and behavioral triggers, ensuring they meet high standards of usability and engagement. As a senior member of the team, you will serve as a subject-matter expert and advocate for the customer during the exploration, planning, and implementation of user-centered features. You will have ownership over the design process, ensuring that experiences are rooted in trust and feature high-quality visual aesthetics. You will maintain a consistent look and feel across all devices, aligning with strategic design objectives, our design system, and specific product requirements. You should have extensive experience in product design, with a robust portfolio demonstrating proficiency in creating user-centered design solutions across various platforms. You will need to handle multiple projects simultaneously and collaborate effectively with cross-functional teams, including teams outside your immediate pod. A proven track record of impactful design implementations that drove improvements in user experience and business outcomes is essential. Rover is also in the midst of transitioning to an AI-native product development lifecycle, so a genuine curiosity about and comfort with AI tools is important for this role.

Requirements

5+ years of experience in UX/Product design.
Track record of proven customer and business outcomes.
Comfort working with data analytics; experience partnering with data or analytics teams to inform design decisions is strongly preferred.
Proficiency in design tools like Figma and other prototyping software.
Experience across various UX design platforms, including web, mobile web, and native apps.
Strong coordination and communication skills, with experience working across multiple teams or stakeholder groups on shared or overlapping scope.
Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.
Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.
Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.
In-depth knowledge of UXR research methodologies and a strong partnership approach with our growing UX Research team.
Comfort with ambiguity and enthusiasm for helping stand up a new team and focus area.
Familiarity with and curiosity about AI tools in the product design and development process.
Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.
Commitment to producing high-quality, polished, and professional work.
Bachelor's degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.

Nice To Haves

Experience with a two-sided marketplace.
Experience designing pricing, monetization, or related economic/marketplace mechanics.

Responsibilities

Help define the strategy, scope, and working rhythms of a net-new pricing team at Rover.
Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.
Work hand-in-hand with product managers, engineers, and data analysts to establish product requirements, roadmaps, and user experiences around pricing.
Partner with our UX Research team to conduct user and usability testing throughout the product life-cycle, ensuring a seamless user experience.
Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.
Coordinate closely with designers on other teams whose scope intersects with pricing, ensuring consistency and clear communication across the broader design org.
Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.
Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders, and customers to enhance our community's experience for both owners and sitters.
Create engaging customer experiences from concept to engineering-ready deliverables.
Bring curiosity and hands-on familiarity with AI tools to support a more AI-native design and product development process.
Establish and track customer experience metrics for your projects, ensuring alignment with our goals.