Senior Product Designer I

Zip Co Limited

7d•$134,000 - $150,000•Remote

About The Position

Zip is hiring a Senior Product Designer I to lead end-to-end design of product enhancements in the repayments space across its app and web platform. The role focuses on creating flexible, intuitive repayment journeys, including payment rescheduling, early payoff options, automated reminders, and personalized financial assistance. The designer will partner with Product, Engineering, Data, Risk, Compliance, and Finance to deliver transparent, compliant experiences that support customers’ long-term financial well-being. The role also contributes actively to AI adoption in Product Design and cross-functional teams. The designer will identify opportunities to use AI to improve research, prototyping, validation, documentation, collaboration, measurement, and delivery; test and implement new workflows; and help scale them responsibly within a regulated financial environment. This includes documenting complex systems, sharing knowledge with colleagues, and helping teams incorporate experimentation and AI-enabled efficiencies into their work. This is a remote-first opportunity for US-based employees, with the option to work in person from Zip’s Manhattan office in New York City. The annual base salary range is $134,000–$150,000, with additional premium percentages potentially applying based on Zip’s tiered premium strategy. The compensation package may also include bonus and/or commission awards and other benefits. Visa sponsorship is not available.

Requirements

Portfolio demonstrating systems thinking and measurable impact, not only polished screens.
At least 5 years of experience in product, UX, or interaction design at scale.
Experience with complex, multi-product ecosystems and cross-functional dependencies.
Ability to frame work within long-term product strategy while independently owning execution.
Strong ability to interpret metrics and make data-informed decisions.
Experience leading lean experiments and validating hypotheses quickly.
Comfort exploring a range of design options and clearly articulating trade-offs.
Experience documenting complex systems and effectively onboarding others.
Strong storytelling and presentation skills, with clear and concise written communication.
A clear, predictable design process that partners can rely on.
Ability to manage bandwidth and surface risks early.
Open mindset toward change and active interest in expanding skills.
Experience thoughtfully incorporating AI-powered tools into research, prototyping, documentation, or design operations.
Pragmatic understanding of how design work contributes to business outcomes and customer financial well-being.
Alignment with Zip’s values: Customer First, Own It, Stronger Together, and Change the Game.

Responsibilities

Lead end-to-end design of product enhancements for repayment experiences across mobile app and web.
Design intuitive and flexible repayment journeys for varied customer payment behaviors.
Design experiences for payment rescheduling, early payoff, and automated reminders.
Integrate AI-driven insights into repayment interfaces to surface payment options and personalized financial assistance.
Partner with Product, Engineering, Data, Risk, Compliance, and Finance to deliver responsible, transparent, and compliant experiences.
Use approved AI tools to accelerate research synthesis, ideation, validation, prototyping, and experimentation.
Create repeatable AI-assisted frameworks for rapid prototyping and experimentation.
Contribute to best practices for AI-supported discovery, insight generation, and hypothesis development.
Improve measurement of design impact using AI for pattern detection and signal extraction.
Use AI in cross-squad collaboration to improve scoping and clarify trade-offs.
Explore and communicate trade-offs among multiple design directions, including those developed with AI-assisted tools.
Identify opportunities for AI to reduce manual effort in documentation, edge-case mapping, and systems thinking.
Build scalable processes within responsible AI-use frameworks for regulated financial environments.
Document complex user journeys and systems and onboard others into AI-enabled workflows.
Participate in roadmapping and planning, incorporating AI-driven efficiencies into delivery models.
Analyze post-launch feedback with AI and identify opportunities for improvement.
Support other designers and writers through skill shares and feedback on AI-assisted craft.
Suggest and implement team-culture and ritual improvements that encourage experimentation.
Manage bandwidth, surface risks early, and communicate design work clearly to partners.

Benefits

Flexible working culture
Incentive programs
Unlimited PTO
Generous paid parental leave
Leading family support policies
Company-sponsored 401k match
Learning and wellness subscription stipend
Beautiful Union Square office with a casual dress code
Employer-sponsored insurance for employees and dependents, with several 100% Zip-covered choices available
Potential bonus and/or commission awards