Senior Product Designer - Channels (Mobile Experience)

Humana

15h • $86,300 - $118,700 • Remote

About The Position

As a Senior Product Designer – Channels (Mobile Experience), you will help shape the end-to-end mobile member experience across Humana's digital channels, creating intuitive, accessible, and engaging experiences that help members accomplish their goals anytime and anywhere. You will play a key role in advancing Humana's mobile-first strategy, designing experiences that strengthen member engagement, increase digital adoption, and create seamless interactions across web, mobile app, SMS, notifications, and emerging channels. Through exceptional design execution, user-centered thinking, and cross-functional collaboration, you will create experiences that simplify complex healthcare interactions and enable members to easily access information, complete key tasks, and stay connected throughout their healthcare journey. In this role, you will partner closely with product managers, engineers, researchers, content strategists, and business stakeholders to deliver cohesive omnichannel experiences that drive meaningful outcomes for members and the business. Your work will contribute to improving member satisfaction, mobile engagement, digital self-service adoption, retention, and overall experience quality across Humana's digital ecosystem. At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions.

Requirements

• Bachelor's Degree in Human-Computer Interaction, Design, or a related field, or equivalent practical experience
• 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes
• Experience designing mobile-first consumer experiences, including native iOS and Android applications
• Strong expertise in user-centered design, interaction design, information architecture, visual design, and mobile UX patterns
• Experience designing end-to-end customer journeys that span multiple digital channels and touchpoints
• Proficiency with modern design and prototyping tools, including Figma
• Solid understanding of user research methodologies and the ability to translate insights into effective design solutions
• Experience collaborating effectively with cross-functional teams including product management, engineering, research, analytics, marketing, and business stakeholders
• Strong communication, storytelling, presentation, and stakeholder management skills
• Ability to balance strategic thinking with hands-on design execution
• Demonstrated success using design to improve customer and business outcomes such as engagement, adoption, retention, conversion, satisfaction, or operational efficiency

Nice To Haves

• Experience designing mobile products within healthcare, insurance, financial services, or other highly regulated industries
• Deep understanding of native mobile platform guidelines, interaction models, and accessibility standards for iOS and Android
• Knowledge of accessibility standards and inclusive design principles, particularly for older adults and diverse populations
• Experience designing omnichannel experiences that connect mobile, web, communications, and customer support touchpoints
• Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment
• Experience contributing to or maintaining design systems, pattern libraries, and scalable UX standards
• Experience facilitating design workshops, cross-functional alignment sessions, and collaborative design activities
• Familiarity with experimentation frameworks, A/B testing, and data-informed design practices
• Experience leveraging mobile behavioral analytics and engagement metrics to inform product and design decisions

Responsibilities

• Shape the end-to-end mobile member experience across Humana's digital channels.
• Create intuitive, accessible, and engaging experiences that help members accomplish their goals.
• Advance Humana's mobile-first strategy.
• Design experiences that strengthen member engagement, increase digital adoption, and create seamless interactions across web, mobile app, SMS, notifications, and emerging channels.
• Create experiences that simplify complex healthcare interactions.
• Enable members to easily access information, complete key tasks, and stay connected throughout their healthcare journey.
• Partner closely with product managers, engineers, researchers, content strategists, and business stakeholders to deliver cohesive omnichannel experiences.
• Contribute to improving member satisfaction, mobile engagement, digital self-service adoption, retention, and overall experience quality.

Benefits

• medical
• dental
• vision
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior