Senior Product Delivery Associate

JPMorgan Chase & Co. • Plano, TX

21h • $85,500 - $135,000

About The Position

As a Senior Product Delivery Associate on JPMorganChase’s Wholesale Lending Services team, you will help enhance and optimize product delivery for a highly integrated, mission-critical platform supporting syndicated and bilateral loan servicing. The platform serves thousands of users across the firm’s lines of business. You will contribute to end-to-end feature delivery and help create efficient, organized, and well-controlled implementations across complex lending platforms and business processes.

The role applies problem-solving, data literacy, and approved AI-enabled capabilities to improve delivery outcomes, accelerate decision-making, and strengthen product execution. It involves working through ambiguity, breaking down complex problems, and partnering with business, technology, operations, control, and other functional stakeholders to develop practical solutions aligned with strategic priorities and measurable outcomes.

Requirements

• 3+ years of experience or equivalent expertise in product delivery, product management, operations, technology delivery, or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery practices and experience contributing to continuous improvement processes.
• Exposure to product- or platform-wide release management, deployment processes, and strategies.
• Strong analytical and problem-solving skills, including the ability to use data to identify issues, evaluate options, and support informed decision-making.
• Data literacy, including the ability to interpret product, operational, and delivery metrics and translate insights into actionable recommendations.
• Ability to synthesize customer, stakeholder, and operational feedback into clear priorities and delivery actions.
• Strong communication and stakeholder management skills, including the ability to work effectively across functions and levels.

Nice To Haves

• Proficient knowledge of the product development life cycle, design thinking, and data analytics; experience supporting complex financial services, lending, loan servicing, or accounting platforms.
• Experience with highly integrated platforms such as Loan IQ, including real-time and batch interfaces, operational workflows, controls, and regulatory requirements.
• Systems-level thinking to evaluate product delivery impacts across business processes, technology platforms, and customer experience; familiarity with automation, AI-enabled productivity tools, reporting dashboards, or analytics platforms used to improve delivery and operational performance.
• Ability to balance tactical execution with product thinking in complex, regulated, and technology-enabled environments.
• Learning agility, demonstrated by quickly ramping up on new domains, tools, or technologies and applying them to deliver measurable outcomes.

Responsibilities

• Support end-to-end product delivery processes, including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting; identify opportunities to improve efficiency and functional coordination.
• Use data analytics, product metrics, and operational insights to identify trends, measure delivery performance, flag risks, and recommend improvements to product outcomes and customer experiences.
• Collaborate with the Product Delivery Manager on change management across functional partners and help ensure adherence to firm risk, controls, compliance, and regulatory requirements.
• Track timelines and dependencies, and raise blockers and impediments to the Product Delivery Manager to support adequate resourcing and stakeholder alignment.
• Break down delivery challenges, gather input from business, technology, operations, and control partners, and contribute to practical solutions.
• Explore and apply approved AI and automation capabilities to streamline delivery, accelerate analysis, and solve problems; share learnings to improve the team’s AI fluency.
• Partner with cross-functional teams to translate customer, operational, and platform needs into actionable delivery plans aligned with strategic priorities and measurable outcomes.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed