Senior Product Delivery Associate - Payments

JPMorganChase • Plano, TX

1d

About The Position

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Merchant Services, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Advanced PowerPoint proficiency with the ability to create executive-level presentations, visual narratives, and concise materials for senior leadership
• Strong problem-solving skills with the ability to identify issues, determine root causes, and implement effective solutions with minimal supervision
• Exceptional communication, storytelling, and stakeholder management skills, with a demonstrated ability to influence senior leaders, build consensus, and drive cross-functional alignment
• Thrives in ambiguous and dynamic environments, effectively balancing competing priorities while independently developing practical, scalable, and sustainable solutions
• Strong attention to detail with a commitment to accuracy, quality, and execution excellence

Nice To Haves

• Developed knowledge of the product development life cycle
• Bachelor’s or master’s in information sciences, risk management analytics, computer science, or a related business or quantitative field
• Proven track record delivering leading large, high‑impact projects from concept to implementation

Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Collaborate with Business Control Managers, Legal, Product, and Finance to resolve risk‑related issues and embed controls that scale
• Oversee Action Plans (APs), audits, and change initiatives; ensure timely remediation, durable fixes, and evidence of control effectiveness
• Triage broken processes, lead root‑cause analysis, and assume ownership of APs where needed to drive closure and sustainability.
• Execute monitoring controls, track and escalate risk issues, and ensure alignment with firmwide policies and standards
• Advise and coach product owners on control frameworks, risk identification, and preventive monitoring throughout the product lifecycle

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed