Senior Product Designer, Payments

Clio • Vancouver, BC

6d • CA$128,400 - CA$173,600 • Hybrid

About The Position

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are seeking a Senior Product Designer to join our growing Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days. Design plays a pivotal role at Clio, standing alongside Product and Engineering as one of the three pillars of our Research and Development organization. Our product designers work directly with customers to understand their behaviors, needs, and workflows. They champion thoughtful, high-quality experiences as we transform how lawyers and their teams serve their clients. If you’re focused on shipping value to customers with an opportunity to revolutionize an industry, you’ve found your next team. The Fintech team is a passionate, high-performing group focused on transforming how law firms manage their finances end-to-end. With a mix of ambition, deep curiosity, and passion for craft, we build intuitive, connected experiences that empower law firms to take control of their financial health and run stronger, more resilient businesses. As a Senior Product Designer, you’ll reimagine financial workflows and unlock insights that help firms of any size operate smarter, optimize performance, and move toward a more autonomous future. You’ll lead the end-to-end design process, from strategic discovery and opportunity framing through development, launch, and ongoing iteration. Ideal candidates will ground decisions in deep customer understanding, translate ambiguity into clear direction, and partner tightly with Product and Engineering to drive meaningful business and customer outcomes. You’ll launch to learn with high-impact features, raising quality and coherence across the Billing ecosystem, and demonstrating strong judgment in designing intelligent AI automation that is trustworthy, explainable, and appropriately controlled.

Requirements

• 6+ years of experience designing digital products, B2B SaaS experience is preferred, but not required.
• Demonstrated ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market).
• Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
• Strong craft across interaction design, information architecture, usability, and visual design, with consistently high-quality execution.
• Strong customer-centric practice, with the ability to translate customer insight into actionable design direction.
• Experience designing AI-powered features or workflows, with a strong understanding of user-centered applications of machine learning and generative AI.
• Expert in design and prototyping tools and solid use of AI tools in your process (e.g., Figma, Cursor, Claude, etc.)
• Strong communication and presentation skills, including clear articulation of rationale and trade-offs.
• A collaborative, low-ego partner — you facilitate alignment, clarify trade-offs, and drive confident execution.

Nice To Haves

• Strong experience in Fintech and financial product design, with a proven ability to turn complex financial workflows into intuitive, high-impact experiences.

Responsibilities

• Partner with Product and Engineering to define and execute on experience design strategy and success metrics, using research and insights to prioritize what matters most to customers and the business.
• Build strong customer intuition through direct engagement, and advocate for customer needs in trade-offs, sequencing, and cross-functional decision-making.
• Lead end-to-end design for a product area - from vision crafting, to prototyping, testing, and polished execution.
• Raise the quality bar through polished, accessible, and cohesive experiences — and push beyond “good enough” toward best-in-class interaction design.
• Strengthen systems and patterns across the product by contributing design system improvements, identifying gaps, and influencing consistency beyond your immediate scope.
• Drive alignment through crisp storytelling, clear decision framing, and proactive collaboration across cross-functional teams.
• Strengthen the team through constructive critique, mentoring through example, and consistent bar-raising execution.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed