Senior Product Consultant

CIBC•Toronto, ON

9d•Hybrid

About The Position

As a member of CIBC’s team, the Senior Product Consultant, Insurance Risk is a seasoned expert responsible for providing highly specialized advice, consultation and expertise in client experience to leadership teams to improve client experience. The Senior Product Consultant leads and manages projects of a moderate or high level of complexity to enhance and upgrade new or existing processes, products or services. The Senior Product Consultant exercises considerable judgement for decision making on complex issues, researching relevant data and developing proposals and recommendations as well as resources needed to execute the work. The role analyzes situations and data using in-depth evaluation of intangibles with minimal precedent, preparing and presenting roadmap progress, issues and recommendations for resolution to internal business partners and executives. The role provides innovative, original ideas, accountable to broadly defined policy objectives, championing CIBC values and providing support in a manner consistent with the highest quality standards and objectives.

Requirements

5 to 7 years of work experience in financial services with an understanding of channels, process, products technology & operations, back office, and business controls.
Well-developed project management and strategic business-planning skills with the ability to develop plans/tactics to support strategies & objectives.
5 to 7 years of work experience and proven track record in developing and implementing multi-year strategic plans and driving complex business initiatives, ideally within financial services or a related industry.
2 to 5 years of work experience building consensus and influencing, leading cross-functional teams, and managing senior stakeholder relationships to achieve strategic objectives.
Understands complex issues and concepts related to new and evolving business needs, can get up to speed quickly with regard to new subject matters and is able to deal with changing circumstances.
Strong problem solving and decision-making skills: able to analyze situations, develop and implement solutions, often within narrow time frames and often working with a wide variety of others.
Well-developed communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization.
Ability to establish productive relationships between various leaders, departments and partners across all business groups in the organization.

Nice To Haves

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform decision making.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Act as a specialized business operations owner, business consultant, liaison, influencer, and implementer on various initiatives.
Liaise with and leverage partners on projects & initiatives including the development and negotiation of appropriate operational solutions, developing business requirements, designing processes, implementing and maintaining/continually improving operational effectiveness.
Initiatives include but are not limited to product & service process/procedures development and support (including back office), service level agreements, workforce planning.
Share strategies and tactics; ensure their understanding of business objectives, upcoming changes and address systemic operational issues.
Implement resulting action plans as appropriate.
Document and train on key areas of operational change to the frontline.
Manage escalations from the frontline in operational areas.
Host key focus groups of employees focused on improving operational effectiveness.
Identify deficiencies to develop and implement enhancements/improvements and review for client service and cost improvements on a regular basis.
Provide reporting and analytics including managing reporting on frontline mortgage operations.
Develop and maintain productive relationships with designated business owners and lines of business peers, including but not limited to Process Solutions, Frontline Operations & Support, Retail Operations, and Technology.
Work with Mobile Advice leadership and the frontline to determine needs and provide appropriate support.
Develop and manage relationships with management/senior management (including business leaders).
Build and maintain strong relationships with internal and external stakeholders, ensuring alignment on strategic priorities and fostering collaboration to achieve business objectives.
Act as a trusted advisor, effectively communicating insights, managing expectations, and driving consensus across cross-functional teams and senior leadership.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development