Senior Product Business Manager

ACT Education•Iowa City, IA

3d•Remote

About The Position

The Senior Product Business Manager owns the annual operating lifecycle of ACT’s B2G business, managing onboarding, renewals, and readiness activities that recur with each school year and contract duration. The role keeps day-to-day B2G product operations running smoothly so Product Managers can focus on strategy, roadmap, and build decisions. It is focused on execution and operations rather than product strategy, and serves as the primary point of contact for operational and contractual matters and as a product liaison for cross-functional partners. The position ensures testing dates, pricing, contracts, and specialized deliverables are handled accurately and on time. It manages operational decisions, incident resolutions, customer escalations, stakeholder communications, annual product activities, pricing and contract updates, contractual deliverables, and operational contributions to RFP responses. The role is remote and based in the United States. Applicants must be authorized to work in the U.S. without visa sponsorship.

Requirements

At least 5 years of experience in product operations, business operations, or program management, ideally within a product organization.
Strong attention to detail and proficiency managing contracts, pricing, order forms, and other business documentation.
Proven ability to manage time-sensitive, high-stakes events with multiple dependencies.
Excellent written and verbal communication skills, including effectiveness as a primary point of contact for external partners.
Experience contributing to RFP responses or similar formal business documents.
Ability to work cross-functionally within a product team and across business stakeholders to achieve shared goals.
Experience using AI tools for day-to-day work, such as drafting, research, and data synthesis, with sound judgment about when human review is required.
Knowledge of contract lifecycle management, pricing structures, and order form processes.
Understanding of B2G procurement cycles, RFP processes, and formal business documentation requirements.
Knowledge of cross-functional product operations workflows within a product organization.
Program and project management skills, including tracking concurrent deadlines and dependencies.
Cross-functional collaboration and stakeholder management skills.
Ability to serve as a product liaison for customers, partners, and internal teams.
Ability to work independently and exercise sound judgment on day-to-day operational decisions.
Ability to contribute to RFP responses and other formal business documents.
Bachelor’s degree in Business, Operations, Product Management, or a related field, or an equivalent combination of education and experience.
Applicants must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Experience in K-12 education, assessment, ed tech, or a related regulated market.
Familiarity with contract lifecycle management and pricing/order form systems.
Experience supporting large-scale, calendar-driven operational events, such as testing windows or enrollment periods.
Experience with financial metrics and analysis, including pricing analysis and market trends.
Completion of the ACT National Career Readiness Certificate is recommended.

Responsibilities

Manage ongoing product-area operations, including day-to-day operational decisions, incident resolutions, and customer escalations.
Own cross-functional communications and documentation for internal and external stakeholders, providing accurate and timely updates on status and changes.
Manage behind-the-scenes readiness activities to prepare the product team and organization for key events.
Participate in annual product activities, including setting and communicating upcoming test dates and testing cycles.
Manage pricing updates and ensure they are accurately reflected across systems, order forms, and contracts.
Update and maintain annual order forms, contracts, and other contractual documents.
Coordinate contractual deliverables and special data delivery requests, ensuring accuracy and on-time completion.
Support the product team by managing updates that result in contractual changes.
Coordinate B2G product responses and contribute assigned content to RFPs, including operational and contractual detail.
Serve as the primary point of contact and B2G product liaison for customers, partners, and internal teams on operational and contractual matters.
Build understanding of stakeholders, contribute to the B2G annual calendar, and learn the RFP process during initial onboarding.
Make independent day-to-day decisions, act as primary contact for assigned responsibilities, and participate in contract renewals and pricing updates.
Lead an annual-cycle activity end to end, improve processes, establish a stakeholder communication cadence, and recommend 12-month priorities with Product Managers.