Senior Product Associate -Payments Value Added Services

JPMorganChase • Plano, TX

1d

About The Position

As a Senior Product Associate on the Payments Value-Added Services Platform team, you will help manage and improve a defined set of in-market products, including network tokenization, account updater, acquirer tokenization, and consumer profiles. You will partner with Product Managers and engineering to translate client needs and data into requirements and deliver improvements that strengthen onboarding and authorization performance. You will also support a delivery workstream for the next-generation payment credential platform, including requirements, documentation, and testing coordination. The role involves working with Product Managers, engineering, operations, card network partners, relationship managers, and clients, supporting current products while helping build future capabilities. In your first year, you will own a defined set of products and deliver improvements, and support a platform workstream through delivery.

Requirements

• 3+ years of experience in product management or a relevant domain such as payments, fintech, or technology.
• Knowledge of the product development life cycle, including discovery and requirements definition.
• Ability to write clear requirements, epics, and user stories.
• Working knowledge of data analysis and comfort using data to inform decisions.
• Strong written and verbal communication, and ability to work with engineering and cross-functional partners.
• Bachelor's degree or equivalent practical experience.
• Some travel required.

Nice To Haves

• Background in payments, financial technology, or financial infrastructure.
• Familiarity with APIs, webhooks, and developer-facing documentation.
• Working knowledge of card payments, including authorization and token lifecycle, and PCI data handling.
• Experience working with payment integrators, payment orchestration services, or payment credential vault providers, whether as a user, partner, or builder.
• Experience working in a matrixed organization.
• Familiarity with AI tooling, such as workflow automation, generative AI tools, or agent-based workflows.

Responsibilities

• Partner with Product Managers to support the roadmap and daily operation of a defined set of in-market tokenization and credential-management products.
• Write requirements, epics, and user stories with clear acceptance criteria, and maintain a prioritized backlog.
• Support client onboarding, escalations, and incident follow-through with engineering, operations, and relationship managers.
• Collaborate with engineering on release planning, production readiness, and testing.
• Analyze product and client data, including authorization performance, adoption, and operational metrics, to identify improvements and track outcomes.
• Maintain product documentation, including developer-facing documentation and FAQs.
• Support a delivery workstream for the next-generation payment credential platform.
• Communicate status, risks, and next steps to stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior