Value-Added Services Lead

ITS Logistics, LLC•Sparks, NV

3d•Onsite

About The Position

The VAS Lead is responsible for overseeing daily VAS operations, including customer returns, project execution, staffing, productivity, quality, and customer requirements. The VAS Lead will manage temporary labor requests, collaborate with staffing agency representatives and site leadership to ensure appropriate labor coverage, and provide direction and support to VAS and Returns team members. This role will also monitor operational performance, address issues, and ensure projects and returns are completed safely, accurately, and within established timelines. ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day. What makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment. When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever-changing environment.

Requirements

Previous warehouse, distribution, VAS, returns, or related operational experience; prior lead experience preferred.
Strong attention to detail, particularly when reviewing productivity, staffing, and agency billing information.
Strong leadership and communication skills with the ability to effectively direct and support a team.
Proficiency with Microsoft Office, including Excel, Word, and email; experience with warehouse management systems preferred.
High school education or equivalency, higher education preferred
Regular manual labor including; lifting, placing, packing and numerous repetitive tasks depending on the particular project
Percentage of time spent in warehouse: 100%

Nice To Haves

prior lead experience preferred
experience with warehouse management systems preferred
higher education preferred

Responsibilities

Lead the day-to-day execution of VAS projects from initiation through completion, ensuring work is completed safely, accurately, efficiently, and on schedule.
Provide direction, coaching, and support to VAS associates and temporary employees, ensuring clear expectations for productivity, quality, and safety.
Partner with clients, Customer Service, Operations, and warehouse leadership to establish project scope, priorities, timelines, staffing, and resource requirements.
Ensure materials, supplies, equipment, work instructions, and documentation are available and ready prior to project start.
Monitor daily productivity, quality, staffing, and project progress; communicate status and proactively address issues that may impact timelines or customer commitments.
Identify operational challenges and implement or recommend solutions to maintain project efficiency and service levels.
Ensure VAS and customer returns activities are completed accurately and in accordance with customer-specific work instructions and service level agreements.
Coordinate staffing needs with temporary staffing agencies and support onboarding, training, attendance, performance, and assignment management.
Review and validate staffing agency invoices for accuracy, including hours worked, billing rates, and applicable agency mark-up rates, ensuring charges align with established agreements.
Maintain accurate project, production, staffing, and invoice records while providing timely updates to leadership and escalating discrepancies or concerns as appropriate.
Promote a safe, organized, and productive work environment and serve as a key point of contact for VAS operations, escalating issues to warehouse leadership as appropriate.