Payments Value Added Services Product Manager - Vice President

JPMorganChase • Plano, TX

20h

About The Position

As a Vice President Product Manager on the Payments Value-Added Services Platform team, you will own a core product area in a portfolio that includes network tokenization, account updater, acquirer tokenization, and consumer profiles. These products simplify credential management and improve authorization performance for clients.

The role combines operating and scaling products already in production with building a next-generation payment credential platform. You will own your product area's roadmap and delivery, improve APIs and client onboarding, drive authorization uplift, and oversee operational activities including incident response. You will also partner with product leadership and stakeholders across the organization to shape and deliver a platform designed for simpler integration, self-service onboarding, and measurable client outcomes. This platform is intended to become a long-term foundation for JPMorganChase merchant payments.

You will work with product teams, engineering, card network partners, compliance, sales and relationship managers, and clients. In your first year, you will take ownership of your product area's roadmap and delivery and lead a major workstream of the next-generation platform through delivery.

Requirements

• At least 5 years of product management experience, including at least 3 years building or operating payments, fintech, or financial infrastructure products.
• Hands-on experience building and operating API-first products at scale, including RESTful APIs, webhooks, asynchronous event streams, versioning strategy, backward compatibility, and developer-facing documentation.
• Experience shipping platform products that other teams, external developers, or clients integrate with.
• Ability to lead technical product decisions in direct partnership with engineering teams and comfort reading and shaping technical designs.
• Ability to influence and align cross-functional partners, including engineering, risk, compliance, sales, and operations, in a matrix organization.
• Strong analytical and systems-thinking skills, including comfort with data analysis, SQL, dashboards, and interpreting production telemetry.
• Excellent written and verbal communication skills, including presenting to executive audiences and representing a product perspective in cross-functional forums.
• Bachelor's degree or equivalent practical experience.
• Some travel required.

Nice To Haves

• Prior experience working in a highly matrixed, complex organization.
• Deep working knowledge of card payments, including authorization, clearing, settlement, dispute flows, token lifecycle, and PCI data handling.
• Experience working with payment integrators, payment orchestration services, or payment credential vault providers as a user, partner, or builder.
• Working knowledge of industry tokenization standards and the regulatory landscape governing card payments and consumer payment data.
• Experience with large enterprise merchant, payment facilitator, or marketplace integrations.

Responsibilities

• Own product strategy, roadmap, and delivery for a defined product area within the Payments Value-Added Services portfolio, covering both in-market products and the next-generation platform.
• Operate tokenization and credential-management products, including APIs, client onboarding, operational cadence, incident response, and continuous improvement for existing and new clients.
• Partner with senior product leadership to shape the next-generation payment credential platform and lead one of its delivery workstreams.
• Define and ship RESTful APIs, webhooks, event streams, and SDKs for enterprise merchants and internal product teams, treating developer experience as a first-class product outcome.
• Collaborate with engineering on technical architecture, acceptance criteria, release planning, production readiness, and incident postmortems, representing the client perspective in platform decisions.
• Partner with card networks on tokenization standards and program requirements.
• Drive measurable business outcomes, such as authorization performance uplift, token conversion rate, and payment cost outcomes, and connect product decisions to those outcomes using data.
• Communicate progress, priorities, and trade-offs to senior leadership through portfolio steering, executive readouts, and client-facing business reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior