Senior Product Associate

JPMorgan Chase & Co.•Columbus, OH

About The Position

As the Senior Product Associate in Employee Experience for Agentic Performance Support, you will promote the strategy and execution of AI-powered coaching solutions that elevate employee performance across the firm. Your expertise in product management and AI will be key to closing functional gaps and delivering measurable business value. If you are passionate about transforming the workplace with innovative technology, we want to hear from you! The senior Product Associate – Agentic Performance Support, you will drive the strategy, benchmarking, implementation, and scaling of AI-powered coaching agents and solutions across the firm. You will own the end-to-end product lifecycle, from ideation and technical documentation to delivery and continuous improvement, ensuring our AI solutions close functional gaps and deliver measurable business value.

Requirements

3+ years of product management or project management experience, with a focus on technology or AI-driven products
Strong understanding of AI technologies, including machine learning, natural language processing, and generative AI
Proven experience benchmarking, onboarding, and scaling new technologies in a large organization
Demonstrated ability to write clear technical documentation and process guides
Experience leading cross-functional teams and managing complex, multi-phase projects
Excellent stakeholder management, communication, and presentation skills
Familiarity with Agile methodologies and the product development lifecycle
Strong analytical and problem-solving skills, with a data-driven mindset
Bachelor’s degree in Computer Science, Engineering, Business, or related field

Nice To Haves

Experience with AI coaching, conversational agents, or enterprise AI implementations
Background in technology consulting, digital transformation, or innovation labs
Knowledge of compliance, governance, and ethical considerations in AI
Advanced degree preferred

Responsibilities

Define and deliver AI agentic experiences for learning, mapped to segment-specific outcomes
Build and manage AI agents that generate learning content in multiple formats
Benchmark and evaluate emerging AI technologies to identify opportunities for business impact
Own the end-to-end product lifecycle for AI solutions, from strategy and onboarding to implementation and scaling
Collaborate with business and technology stakeholders to identify functional gaps and prioritize AI use cases
Develop and maintain technical documentation, process flows, and user guides for AI solutions
Lead cross-functional teams—including engineers, data scientists, and business partners—to deliver AI products on time and within scope
Ensure all AI implementations adhere to firmwide governance, compliance, and ethical standards
Track, analyze, and report on the performance and adoption of AI solutions, driving continuous improvement
Communicate product vision, strategy, and roadmaps to stakeholders at all levels
Champion best practices in AI product management and project delivery