Senior Product Operations Associate

Narmi•New York, NY

About The Position

Product Operations is the connective tissue of Narmi's product organization. We keep the platform release cycle running on a predictable cadence, get features safely into customers' hands, and give EPD and GTM teams a single source of truth for what's shipping and when. Our mission is simple: equip teams with the information they need to move fast, effectively. Over the next year we're investing in AI-driven process automation, outcome-focused reporting that shapes how we build features, and new tooling that accelerates how product gets shipped at Narmi. This hire will be central to that work.

Requirements

3 to 6+ years in Product Operations, Release Management, Technical Program Management, or a closely related role, ideally at a B2B SaaS or fintech company.
Demonstrated ownership of a real release motion: release notes, deploy coordination, feature flagging, or beta programs at production scale.
Technical fluency. You're comfortable in tools like Jira/Linear, GitHub, Notion, and modern observability/analytics tools. You can read PRs, merged code changes, and feature flag configs without needing translation.
Genuine interest in AI and automation. You've already used AI tools to make your own work faster (e.g., n8n, Zapier, Claude Cowork/Code, agentic tooling), and you're excited to help shape how the next evolution of product development operates.
Strong GTM fluency. You've worked closely with Customer Success, GM, Sales, or PMM and know how to translate engineering reality into language those teams can act on.
Excellent written communication. Release notes, runbooks, and stakeholder updates are your craft.
A bias for documentation and repeatability. When you solve a problem once, you write the runbook so it doesn't need to be solved again.
Calm under pressure during release windows, hotfixes, and incident response.
A genuine passion for product. You want to understand what we're shipping and why, not just route the tickets.

Nice To Haves

Experience at a digital banking, core banking, or financial infrastructure company.
Familiarity with product analytics platforms (e.g. Mixpanel, Heap).
Experience working directly with financial institution stakeholders (banks, credit unions) and the operational nuance that comes with regulated customers.

Responsibilities

Own the release notes process end-to-end, from drafting through publication, across every Narmi product release.
Run feature readiness (Go live / No-Go calls) for each release, partnering with EPD and GTM teams.
Run the Narmi beta program end-to-end: work with PMs and CS to identify the right cohorts, gather and synthesize feedback, and drive each feature to a clean release alongside PMs.
Own feature enablement: configuring, turning on, and communicating new feature releases to Narmi's customers.
Coordinate UAT, production deploys, and hotfixes across Narmi's web and mobile apps.
Maintain the operational health of the release cycle: flag drift, escalate breakdowns, and protect the team's ability to ship on schedule.
Partner with Product & Engineering leadership on AI and automation initiatives, owning end-to-end implementation of the work that reshapes how Narmi ships product.
Re-invest in the operational programs Product Ops already owns to sharpen process, increase adoption, and raise the bar on quality.
Build outcome and action-oriented reporting that helps shape how Narmi prioritizes and develops features.
Establish a clear, repeatable process to keep GTM teams informed on what's shipping and equipped with the context they need to act on it.
Be a thought partner on how we evolve Product Ops with new technology and tooling that accelerates how Narmi builds and ships product.