Senior Product Associate - Identity

JPMorgan Chase & Co.•New York, NY

17h•$99,750 - $150,000

About The Position

Build products that matter at scale, alongside a diverse and inclusive team. If you’re commercially minded, customer-focused, and energized by agile delivery, you’ll thrive here. As a Senior Product Associate in Trust and Security, you define the product roadmap and objectives for a customer service operations technology platform. You lead end-to-end delivery, partner closely with technology leaders, and ensure solutions launch successfully while meeting stakeholder expectations and required controls.

Requirements

3 years Expertise delivering and scaling customer service operations technology products
Experience working in complex software environments using Agile and Scrum practices
Strong ability to plan, prioritize, and maintain product backlogs
Strong experience assessing value, developing cases, and prioritizing work to align with product strategy
Expert knowledge of Agile principles, processes, and best practices
Experience with hypothesis-driven development, product experimentation, and product analytics
Strong communication skills, including explaining design, architecture, and roadmap to varied audiences

Nice To Haves

Experience creating structured testing strategies and implementation plans for product releases
Demonstrated ability to balance customer needs with commercial outcomes and delivery feasibility
Experience partnering closely with engineering leaders to align product and technical direction
Track record of improving user experience through iterative delivery and feedback loops
Experience operating in environments with significant risk, control, or regulatory requirements

Responsibilities

Define the roadmap, objectives, and measurable outcomes for the customer service operations technology platform
Own end-to-end product delivery, ensuring outcomes meet agreed stakeholder acceptance criteria
Partner with the Tech Lead to align product vision, technical approach, and requirements feasibility
Maintain and prioritize the product backlog to maximize customer and business value
Develop clear cases for value and ensure alignment across stories, epics, and themes
Create testing and implementation plans to support high-quality releases
Gather feedback and use product analytics to iterate and improve client and user experiences
Ensure solutions meet legal, regulatory, risk, and control requirements throughout delivery
Communicate product direction, roadmap, and trade-offs to technology and business audiences
Lead with a hands-on, detail-oriented, outcome-focused approach and strong team collaboration