SR Product Associate - Identity

JPMorgan Chase & Co.•New York, NY

About The Position

Join a team where your product leadership directly strengthens how customers are protected and supported at scale. You will grow your skills by shaping strategy, partnering closely with design and engineering, and delivering measurable outcomes. As a Senior Associate, Product Manager in Identity Product, you lead the end-to-end product life cycle for identity capabilities that protect customer identity and demographic information. You act as the voice of the customer, translate needs into clear outcomes, and partner across teams to deliver scalable, resilient, and stable products. You use data and customer feedback to continuously improve product performance and customer experience.

Requirements

3+ years of experience in product management or a relevant domain area
Proven ability to lead product life cycle activities including discovery, ideation, development, requirements definition, and value management
Knowledge of product development practices, user-centered design, and data analytics
Experience conducting customer research and translating insights into product decisions
Ability to define measurable outcomes and use data to adjust priorities and approach
Strong written and verbal communication skills, with the ability to influence across teams

Nice To Haves

Experience working in a highly matrixed, complex organization
Experience building products that protect customer identity or sensitive customer information
Familiarity with product experimentation practices and iterative delivery approaches
Demonstrated ability to manage multiple stakeholders while maintaining customer focus

Responsibilities

Define and evolve product strategy and vision that delivers clear customer value
Lead customer discovery and market research to identify problems and validate solutions
Translate customer needs into a prioritized roadmap with measurable outcomes
Own and maintain a product backlog aligned to strategy, value, and delivery goals
Set and track Objectives and Key Results to drive product outcomes and transparency
Write clear requirements and acceptance criteria to enable high-quality delivery
Partner with design and engineering to deliver intuitive, reliable end-to-end experiences
Lead product launches, readiness activities, and post-launch measurement and iteration
Use data analytics to monitor performance, identify insights, and inform decisions
Collaborate with cross-functional stakeholders to align priorities and resolve trade-offs
Promote scalability, resiliency, and stability through disciplined product decisions