Senior Product Associate – Employee Experience, Content Management Systems

JPMorgan Chase & Co.•New York, NY

About The Position

As a Senior Product Associate in Employee Experience, you'll play a hands-on role in shaping how employees across the firm discover and interact with content and resources. You'll be embedded in a product quad — working alongside a Product Manager, engineers, UX, and analytics — to drive the migration and evolution of our content management platform, Adobe Experience Manager (AEM). This is a fast-moving environment with a major migration milestone on the horizon, and you'll be contributing to work that spans web, mobile, and agentic channels, including feeding content to our AI-powered Employee Assistant and exploring prompt-based page creation to transform how content authors work.

Requirements

3+ years of experience or equivalent expertise in product management or a relevant domain area
Demonstrated experience managing a product backlog and working with a scrum team
Proficient knowledge of the product development life cycle, including discovery, requirements definition, and delivery
Understanding of product testing cycles, requirements, and execution
Developing knowledge of data analytics and data literacy
Excellent communication, influencing, and negotiation skills with the ability to develop and maintain collaborative relationships
Curiosity, a growth mindset, and a willingness to learn new tools, platforms, and domains quickly
Experience working across multiple business areas and/or functions to deliver results

Nice To Haves

Experience working with Adobe Experience Manager or other enterprise content management systems
Familiarity with multi-channel content delivery (web, mobile, conversational/agentic)
Exposure to AI-powered products or workflows, including generative AI or agent-based capabilities
Understanding of content governance, taxonomy, and digital publishing workflows

Responsibilities

Supports the Product Manager in identifying new product opportunities that reflect the needs of our employees through user research, discovery, and ongoing feedback
Manages and maintains the product backlog, writing well-defined requirements, epics, and user stories that enable the engineering team to deliver with clarity and confidence
Actively participates in scrum ceremonies, helping the team plan, prioritize, and deliver against the product roadmap
Considers and plans for upstream and downstream implications of new features across web, mobile, and agentic channels
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and surface features that improve the employee experience
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Facilitates end-to-end User Acceptance Testing for platform changes, understanding the impacts on the employee journey, back-end systems, and ITE (Integrated Test Environment) cycles
Partners closely with cross-functional teams to sequence and deliver product changes that optimize multi-channel content experiences
Navigates ambiguous environments with curiosity and persistence, using strategic thinking and problem-solving skills to drive clarity and direction