Senior Product Associate – Employee Experience, Content Management Systems

JPMorganChase • Brooklyn, NY

1d

About The Position

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Employee Experience, you'll play a hands-on role in shaping how employees across the firm discover and interact with content and resources. You'll be embedded in a product quad — working alongside a Product Manager, engineers, UX, and analytics — to drive the migration and evolution of our content management platform, Adobe Experience Manager (AEM). This is a fast-moving environment with a major migration milestone on the horizon, and you'll be contributing to work that spans web, mobile, and agentic channels, including feeding content to our AI-powered Employee Assistant and exploring prompt-based page creation to transform how content authors work.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated experience managing a product backlog and working with a scrum team
• Proficient knowledge of the product development life cycle, including discovery, requirements definition, and delivery
• Understanding of product testing cycles, requirements, and execution
• Developing knowledge of data analytics and data literacy
• Excellent communication, influencing, and negotiation skills with the ability to develop and maintain collaborative relationships
• Curiosity, a growth mindset, and a willingness to learn new tools, platforms, and domains quickly
• Experience working across multiple business areas and/or functions to deliver results

Nice To Haves

• Experience working with Adobe Experience Manager or other enterprise content management systems
• Familiarity with multi-channel content delivery (web, mobile, conversational/agentic)
• Exposure to AI-powered products or workflows, including generative AI or agent-based capabilities
• Understanding of content governance, taxonomy, and digital publishing workflows

Responsibilities

• Supports the Product Manager in identifying new product opportunities that reflect the needs of our employees through user research, discovery, and ongoing feedback
• Manages and maintains the product backlog, writing well-defined requirements, epics, and user stories that enable the engineering team to deliver with clarity and confidence
• Actively participates in scrum ceremonies, helping the team plan, prioritize, and deliver against the product roadmap
• Considers and plans for upstream and downstream implications of new features across web, mobile, and agentic channels
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and surface features that improve the employee experience
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Facilitates end-to-end User Acceptance Testing for platform changes, understanding the impacts on the employee journey, back-end systems, and ITE (Integrated Test Environment) cycles
• Partners closely with cross-functional teams to sequence and deliver product changes that optimize multi-channel content experiences
• Navigates ambiguous environments with curiosity and persistence, using strategic thinking and problem-solving skills to drive clarity and direction

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed