Technical Product Owner, Content Management Systems

Massachusetts Medical Society•Waltham, MA

16h•Hybrid

About The Position

The Massachusetts Medical Society (MMS) is seeking a Technical Product Owner, CMS to lead delivery and operations for their Web CMS and Learning Content Management System (LCMS) platforms within a shared service ecosystem. This role is responsible for managing a suite of CMS-driven applications that support both public-facing and internal digital experiences. The Technical Product Owner will serve as the bridge between business stakeholders, product teams, and technical delivery teams, ensuring high-quality, scalable, and reliable digital platforms. This is a highly collaborative role requiring strong product ownership, technical fluency, and the ability to drive execution across matrixed teams and external vendors. The MMS has adopted a flexible work model that allows most employees to choose where they work – at home, onsite in their Waltham office, or a combination of the two – based on their preferences and business needs.

Requirements

A Bachelor’s degree or equivalent experience.
Demonstrated experience with technical project management or product ownership, software delivery, and agile principles and methods.
A minimum of 10 years’ work experience with at least 5 years’ experience successfully managing a digital platform offering within a shared services team, SaaS, or agency setting.
Effective problem-solving skills, leadership abilities, and facilitation skills are required.
Must be able to juggle competing priorities and manage high work volume and complexity while maintaining a calm and confident demeanor.

Nice To Haves

Experience in a publishing or media environment is highly desired.
Proficiency in JIRA, or comparable tools, and experience managing distributed implementation teams are a plus.

Responsibilities

Serve as the subject matter expert and go-to person for CMS platform capabilities, including WordPress, Salesforce CMS, and Cadmium EthosCE.
Create and manage product roadmaps and release plans for platform maintenance and enhancements, in coordination with business leads, implementation teams, and external vendors.
Translate business requirements into clear, actionable deliverable units of work, with input from stakeholders.
Manage platform JIRA backlogs and workflows, ensuring timely and high-quality release deliverables. Lead the creation of deployment plans for major platform launches and facilitate review of plans with IT leads.
Align the product and delivery teams around a common delivery goal while managing stakeholder expectations assertively and tactfully.
Work collaboratively with IT leadership to manage a matrixed product-development team (developers, QA, SRE) and continue to mature the team’s practices. Escalate blockers and risks to area director or IT functional managers.
Monitor and manage day-to-day operations to deliver on roadmap/program, focusing on quality and velocity, and working with leadership to address performance gaps.
Contribute to budget planning and cost forecasting for platform operations and enhancements, as needed. Provide input on resource needs to support the assigned platform domain.
Collaborate with capability area director to identify and implement best practices for shared services, and drive continuous improvements to technology practices, internally and in partnership with vendor(s).
Represent assigned capability subdomain in IT Leadership meetings, roadmap planning, and prioritization meetings, and in other settings as required.