Senior Product Analyst, PowerFAIDS

College Board • Remote - Virginia, VA

44d • $56,000 - $95,000 • Remote

About The Position

The senior product analyst plays a key supporting role within the PowerFAIDS product team, working closely with product leads and cross-functional teams to advance product development and delivery. This role serves as a critical thought partner to the product leads who manage development teams, supporting requirements research, backlog preparation, user story writing, testing, and internal documentation. This role is ideal for a proactive, detail-oriented analyst who enjoys connecting user needs with technical solutions and ensuring that products meet business and user expectations. The senior product analyst will also act as a backup for product leaders, helping maintain continuity of work in development teams when needed.

Requirements

• Bachelor’s degree or equivalent required
• 4-6 years of experience and a track record of success in a combination of financial aid administration, in depth knowledge of Title IV regulations, Financial Aid Management System implementation, customization, configuration or testing, and PowerFAIDS experience (required).
• Ability to perform Title IV research and interpret the results to implement policy using resources such the Federal Student Aid Handbook, Dear Colleague Letters, etc.
• Experience designing and documenting processes in the form of flow charts or procedure documents.
• Excellent verbal communication skills.
• Demonstrated skills in writing, editing, and grammar.
• Ability to complete complex tasks on short deadlines and in a fast-past environment.
• A passion for expanding educational and career opportunities and mission-driven work
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
• Authorization to work in the United States

Nice To Haves

• Experience reading/writing SQL
• Basic understanding of how APIs work
• Knowledge of how database joins impact report writing

Responsibilities

• Lead efforts to document existing system functionality, workflows, and business rules.
• Create and maintain comprehensive internal documentation for both existing and new features, including process maps, data flows, and configuration details.
• Collaborate with product leads, engineers, and subject matter experts to ensure documentation is accurate, up to date, and aligned with product releases.
• Serve as the central point of reference for product documentation, ensuring that institutional knowledge is captured and accessible across teams.
• Draft high-quality user stories and acceptance criteria based on product requirements and stakeholder input.
• Support product leads in preparing and maintaining organized, prioritized backlogs.
• Participate in backlog refinement and sprint planning meetings to provide context, clarify requirements, and ensure alignment.
• Track story progress and collaborate with teams to ensure completion and accuracy.
• Perform User Acceptance Testing (UAT) for product releases to validate functionality and user experience.
• Document test cases, report issues, and follow up on defect resolution.
• Partner with QA and product leads to ensure high-quality product delivery.
• Serve as a backup for product leads, ensuring continuity during absences or high-volume periods.
• Take detailed notes during customer meetings, feedback sessions, and demonstrations, and synthesize insights to inform product requirements and priorities.

Benefits

• Meaningful career
• Supportive team
• Comprehensive package designed to help you thrive
• Fair and competitive compensation grounded in your qualifications, experience, impact, and the market
• Open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior