Senior Product Analyst, Fraud

Persona•San Francisco, CA

About The Position

Fraud is at the heart of what Persona does — and this role sits right at the center of it. As a Senior Fraud Product Analyst, you'll own high-impact analytics work that directly shapes how we detect, understand, and combat fraud across our platform, while also stepping into a leadership role managing a growing team of fraud analysts. This is a rare opportunity to combine deep technical craft with people management, and to build something that matters — at a company where fraud-fighting is core to the mission, not an afterthought.

Requirements

7+ years of experience in fraud, risk, or product analytics, with a strong technical foundation (SQL fluency is a must; comfort with data at scale is key)
People management experience, or a clear and demonstrated trajectory toward it — you’re someone who gets energized by developing others, not just doing the work yourself
The ability to go deep on IC analytical work while simultaneously building toward a management role — you’re comfortable doing both and see them as complementary, not competing
Strong communication skills — you can distill complex fraud findings into clear narratives for technical and non-technical audiences alike
A sharp eye for patterns and anomalies, and the critical thinking to know when something is worth digging into
An innate interest in the Persona side of things — you like to understand how our product works and what problems we solve for our customers.

Responsibilities

Lead end-to-end fraud analytics investigations, audits, and data tests from scoping to execution to delivering insights that drive product and customer decisions
Build and maintain fraud health metrics to track the efficacy of Persona's fraud-fighting capabilities over time
Translate quantitative and qualitative fraud findings into clear, actionable recommendations for Engineering, Product, and Customer-facing teams
Research emerging fraud trends and techniques to develop deep, current expertise in the identity verification space
Manage, mentor, and develop a team of 6–9 fraud analysts, setting them up for growth while maintaining high standards for analytical rigor
Partner with Product to feed fraud insights back into the roadmap, helping prioritize the right improvements to our detection and prevention capabilities
Serve as the main escalation point for fraud-related questions from internal teams and, where relevant, customers