Senior Processor

CIBC • Toronto, ON

6d • Hybrid

About The Position

The Wealth Management Operations team supports and optimizes the administration of financial products and services, ensuring efficient transaction processing, compliance, and exceptional client service across wealth management platforms. As the Senior Processor, you are accountable for providing professional, timely and efficient service to Wood Gundy branch (client) and ISI requests through the processing of complex and often multi-product financial and non-financial transactions within WMO Client Operations. The Senior Processor will be required to research and investigate administrative requests while applying the appropriate rules and regulations to ensure transactions are processed with consistency and accuracy. You will work with colleagues and management to improve the quality of client service delivered to our clients, provide guidance to more junior staff as required and seek opportunities to streamline processes. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

• Strong investigative skills.
• Proficiency in processing administrative requests across multiple channels.
• Mutual fund expertise.
• Excel proficiency.
• Experience using Wealthware, Fundserv, and Broadridge.
• Keen attention to detail.
• Ability to prioritize tasks effectively to meet service level agreements.
• Accuracy and efficiency in managing financial transactions.
• Ability to work collaboratively with internal and external partners.
• Ability to communicate detailed information in an impactful way.
• Understanding of common values: trust, teamwork, and accountability.
• Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Nice To Haves

• Guidance to more junior staff as required.
• Seek opportunities to streamline processes.

Responsibilities

• Processing complex and often multi-product financial and non-financial transactions within WMO Client Operations.
• Researching and investigating administrative requests while applying the appropriate rules and regulations to ensure transactions are processed with consistency and accuracy.
• Working with colleagues and management to improve the quality of client service delivered to our clients.
• Providing guidance to more junior staff as required.
• Seeking opportunities to streamline processes.
• Settling financial transactions and processing adjustment requests using Wealthware, Fundserv, and Broadridge.
• Reconciling client transactions, positions, and cash with fund company records, identifying and resolving discrepancies.
• Prioritizing tasks effectively to meet service level agreements for various lines of business.
• Managing deposits, withdrawals, exchanges, transfers, and adjustments for financial transactions with accuracy and efficiency.
• Collaborating with internal and external partners to address recurring issues, implement service improvements, and support regulatory and audit reviews.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed