Senior Operations Processor

U.S. Bank • Oshkosh, WI

18h • Hybrid

About The Position

This position is a team member on the Monetary Maintenance & Escrow Processing team within Lending Core Operations and is responsible for providing operational support to commercial customers as a Senior Operations Processor. In this role, you will support internal partners to help deliver exceptional service to external clients. Monetary Maintenance & Escrow processing specializes in commercial loan maintenance, monetary processing, and escrow processing. Key responsibilities include executing a variety of routine tasks such as processing payment transactions, performing loan maintenance activities, completing data entry, conducting research, and managing escrow-related tax and insurance payments across multiple operational systems specifically AFS and Commercial Loan Workflow (CLW). The role requires attention to detail, the ability to prioritize tasks, and sound judgment to escalate issues to management when appropriate. This position offers a unique opportunity to play a critical role at the heart of commercial loan operations, where precision, problem-solving, and collaboration come together to drive meaningful impact. As a Senior Operations Processor within the Monetary Maintenance & Escrow Processing team, you’ll be trusted to directly support the integrity and performance of commercial lending portfolios. This role is ideal for individuals who thrive in a fast-paced environment, value attention to detail, and take pride in being a key contributor to accurate, efficient, and compliant operations. It also provides an excellent platform to deepen your knowledge of commercial loan systems like AFS and CLW while strengthening your decision-making and prioritization skills—positioning you for continued growth within commercial lending operations.

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

Responsibilities

• Processing payment transactions
• Performing loan maintenance activities
• Completing data entry
• Conducting research
• Managing escrow-related tax and insurance payments across multiple operational systems specifically AFS and Commercial Loan Workflow (CLW)
• Attention to detail
• Ability to prioritize tasks
• Sound judgment to escalate issues to management when appropriate

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED