Senior Operations Processor 6

U.S. Bank • Gresham, OR

2d • $24 - $32 • Hybrid

About The Position

This role supports regulatory claims processing within a team focused on Regulation E. The position is responsible for researching and reviewing claims, making determinations in accordance with regulatory requirements, and completing associated operational tasks such as processing monetary adjustments, sending written customer communications, handling recoveries, and coordinating with internal departments. Work is completed within strict service-level timelines and requires adherence to established procedures and accuracy standards, as all outputs are subject to quality review.

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Researching and reviewing claims
• Making determinations in accordance with regulatory requirements
• Processing monetary adjustments
• Sending written customer communications
• Handling recoveries
• Coordinating with internal departments

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED