Senior Processor

Global Credit Union • Glendale, AZ

8d

About The Position

The Senior Processor is responsible for processing mortgage loan applications and assisting assigned originators. This role also involves acting as a coach and mentor to other Processors within the department. Key functions include verifying application information, maintaining logs and files, ordering appraisals and surveys, and coordinating with originators and members to collect necessary documentation for underwriting and approval. The Senior Processor will also address member concerns, input and validate data into Automated Underwriting (AU) systems, and ensure timely and accurate completion of tasks to meet production standards. Additionally, this position involves responding to Quality Control and Loan Delivery requests, assisting with training other processors, reviewing loan packages for completeness and accuracy, and participating in ongoing training to maintain knowledge and skill development. The Senior Processor will also act as a Team Lead, providing coaching and mentorship, and demonstrating expert pipeline management and deadline adherence. Other duties as assigned.

Requirements

• High school graduate or equivalent.
• One to two years in the Processor III position or prior mortgage experience.
• Two plus years direct public contact preferred.
• Expert proficient at typing with a knowledge of office machines, some math aptitude and letter composition familiarity.
• One year experience in mortgage loan processing with basic knowledge of most program processing requirements.
• Processor I (Category 13) requires 12 months tenure in a Category 14 mortgage position with a meets or exceeds expectations.
• Processor II (Category 12) requires 12 months tenure in Processor I (Category 13) position with a meets or exceeds expectations.
• Processor III (Category 11) requires 1-2 years tenure in a Processor II (Category 12) position with a meets or exceeds expectations.
• Senior Processor (Category 10) requires 1-2 years in a Processor III (Category 11) position with a meets or exceeds expectations.
• Directly related work experience and/or accelerated training completion may be substituted for tenure for all positions.

Nice To Haves

• Personal computer experience preferred.

Responsibilities

• Verify all information received in the mortgage loan application via letters to employers, banks, creditors, etc.
• Maintain logs and files as necessary regarding mortgage loan applications processed.
• Order appraisals, surveys and updated credit reports, as directed by the Underwriter.
• Communicate and coordinate with originators and members, collection of documentation and information, stipulations/conditions or any other pertinent data needed to submit to underwriting and obtain approval.
• Address member concerns and inquiries quickly, professionally and courteously.
• Input, validate and confirm all required data into appropriate Automated Underwriting (AU) system(s) required for approval and closing.
• Order items timely and accurately to ensure processing time frames are met and production standards and goals are achieved.
• Respond to Quality Control and Loan Delivery requests within specified time lines as directed by each department.
• Provide assistance to and help in the training of other processors as necessary.
• Review processed loan packages prior to submission to ensure completeness, quality and accuracy.
• Participate in seminars and other training to maintain required knowledge and skill development.
• Complete all required training within specified deadlines.
• Act as a Team Lead within your department.
• Coach, train and mentor other Processors.
• Expert pipeline management and meeting deadlines.
• Perform other duties as assigned.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED