Senior Operations Processor
About The Position
Performs bond processing activities for treasury bond customers. Uses established procedures to ensure the accurate and timely processing of treasury bonds. Provides internal and external customer service. Reviews account transactions to assess appropriateness. Research problems or issues that arise and perform corrective processing to resolve issues. Tracks and gathers information for statistical reporting. Suggests processing improvements. Ensures legal requirements for special transactions are satisfied. This role will require Government Agency (baseline) clearance before start date. A PIV card is also required.
Requirements
- High school diploma or equivalent
- Four to five years or more of operations services related work experience
- Government Agency (baseline) clearance before start date
- PIV card is also required
- Strong PC skills
- Good verbal and written communication skills
Nice To Haves
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Ability to identify, analyze and resolve exceptions through data interpretation
Responsibilities
- Performs bond processing activities for treasury bond customers.
- Uses established procedures to ensure the accurate and timely processing of treasury bonds.
- Provides internal and external customer service.
- Reviews account transactions to assess appropriateness.
- Research problems or issues that arise and perform corrective processing to resolve issues.
- Tracks and gathers information for statistical reporting.
- Suggests processing improvements.
- Ensures legal requirements for special transactions are satisfied.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
