Senior Process Improvement Project Manager

Colorado Access•Denver, CO

9d•Hybrid

About The Position

Colorado Access is seeking a Senior Process Improvement Project Manager to help shape our vision and support our mission. This role involves transforming business processes, improving operational efficiency, and increasing transparency around process improvement. The ideal candidate will manage expert-led improvement projects, analyze data to drive initiatives, and consult with leaders across the enterprise to foster a culture of process improvement. This position also plays a key role in delivering and updating the Improvement Academy training, providing post-training coaching, and maintaining the IA projects dashboard. The Senior Process Improvement Project Manager will provide project management and oversight for a portfolio of projects, utilizing expertise in project management, business operations, and the healthcare industry to ensure successful completion. This includes managing cross-functional teams, defining project scope and requirements, and overseeing all aspects of the project lifecycle, from initiation to closure. The role requires proactive management of schedules, resources, communications, and quality standards, as well as collaboration with outside resources and internal departments. Upon project completion, the role involves creating final reports, providing performance feedback, and measuring customer satisfaction.

Requirements

Bachelor’s degree in IT, Project Management, Business Administration or related field required, or an equivalent combination of education and experience.
Minimum of eight years’ progressive process improvement experience and project management experience.
5+ years’ experience delivering enterprise-scale process improvement within organizations.
Program development and program evaluation experience required.
Experience with Lean Six Sigma methodologies required.
Solid knowledge of healthcare, managed care and understanding of Colorado Medicaid programs required.
Demonstrates support for the company’s mission, vision and values.
Excellent verbal, written and presentation skills.
Strong organizational skills and teamwork skills.
Proficient in MS Office applications (Word, Excel, Access, PowerPoint, Visio).
Able to work with a variety of performance management, process improvement, change management and project management tools.
May be required to manage multiple priorities and projects with tight deadlines.
Lean Six Sigma Black Belt Certification required.
A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Nice To Haves

Master’s degree is preferred.
Previous healthcare industry experience preferred.

Responsibilities

Transforms business processes, improves efficiency of operations, and increases transparency around process improvement.
Manages expert-led improvement projects: Initiates, plans, executes, monitors, controls and closes large scale, cross functional and/or multiple medium to complex improvement projects.
May manage several unrelated projects simultaneously.
Collects, analyses and uses data to drive process improvement initiatives and continuous improvement post project.
Consults and coaches leaders and key staff across the enterprise to develop a culture of process improvement.
Participates in and provides thought leadership for discussions on innovation throughout Colorado Access.
Delivers in-person Improvement training through the established Improvement Academy (IA), generally 2X per year.
Updates training as needed to incorporate new methods, tools, techniques, utilizing approaches that follow adult learning best practices.
Provides post-training coaching support to Improvement Academy participants.
Monitors project progress for all IA participants, ensuring that projects progress according to schedule and that participants are following improvement methods as taught during IA.
Maintains IA projects dashboard.
Facilitates the monthly Improvement Community of Practice learning forum.
Provides project management and oversight across all project lifecycle stages for the portfolio of COA projects.
Utilizes a broad knowledge of project management, business operations and the healthcare industry knowledge to manage multiple projects to successful completion.
Initiates, plans, executes, monitors, controls and closes large scale, cross functional and/or multiple medium to complex projects and/or programs (defined as a collection of projects and services which together achieve common business goals and strategic objectives with potentially long implementation time frames).
Manages cross-functional teams to deliver projects on schedule, within budget and approved resources.
Identifies and documents project requirements and deliverables, including the planning process, executing process, monitoring and controlling process, and closing process.
Provides communications management, cost management, resource management, scope management and time management for each assigned project.
Defines project scope based on organization need, and addresses risks and issues.
Defines team members' roles and responsibilities, creates work breakdown structures, and develops risk management plans.
Proactively manages project schedules, resources, communications, expectations, tasks and quality standards.
Provides coaching, feedback and interventions necessary to ensure project success.
Manages and collaborates with outside resources and cultivates positive working relationships with LOBs and functional departments.
Upon successful attainment of project deliverables, closes, archives and retains project records and documents.
Creates and communicates final project reports, provides performance feedback on project team members, and measures customer satisfaction upon project completion.
Maintains confidentiality of sensitive information obtained managing projects.

Benefits

PTO
floating holidays
nine company paid holidays
a hybrid work environment
an Employee Assistance Program
a 401K
tuition reimbursement
leadership training
promotion opportunities
performance evaluations
employee recognition
a language pay stipend
Medical, dental, vision insurance that starts the first day of the month following start date.
Supplemental insurance such as critical illness and accidental injury.
Health care and dependent care flexible spending account options.
Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
Short-term and long-term disability coverage.
Voluntary life insurance (employee, spouse, dependent).
Paid time off
Retirement plan
Annual bonus program (based on eligibility, requirements and performance).