Senior Process Improvement Project Manager

Colorado Access • Denver, CO

1d • $118,600 - $155,300 • Hybrid

About The Position

Colorado Access is seeking a Senior Process Improvement Project Manager to help shape their vision and support their mission of transforming business processes, improving operational efficiency, and increasing transparency around process improvement. This role involves managing large-scale, cross-functional improvement projects, collecting and analyzing data to drive initiatives, and consulting with leaders to foster a culture of process improvement. The position also includes delivering and updating improvement training through the established Improvement Academy, providing post-training coaching, and maintaining the IA projects dashboard. The Senior Process Improvement Project Manager will provide project management and oversight across all project lifecycle stages for the portfolio of COA projects, utilizing broad knowledge of project management, business operations, and the healthcare industry. They will manage cross-functional teams to deliver projects on schedule and within budget, define project scope, manage risks and issues, and ensure project success through coaching and feedback. Performance measurement, risk monitoring, and project closure activities are also key responsibilities. The role requires maintaining confidentiality of sensitive information.

Requirements

• Bachelor’s degree in IT, Project Management, Business Administration or related field required, or an equivalent combination of education and experience.
• Minimum of eight years’ progressive process improvement experience and project management experience.
• 5+ years’ experience delivering enterprise-scale process improvement within organizations.
• Program development and program evaluation experience required.
• Experience with Lean Six Sigma methodologies required.
• Solid knowledge of healthcare, managed care and understanding of Colorado Medicaid programs required.
• Demonstrates support for the company’s mission, vision and values.
• Excellent verbal, written and presentation skills.
• Strong organizational skills and teamwork skills.
• Proficient in MS Office applications (Word, Excel, Access, PowerPoint, Visio).
• Able to work with a variety of performance management, process improvement, change management and project management tools.
• Lean Six Sigma Black Belt Certification required.
• A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Nice To Haves

• Master’s degree is preferred.
• Previous healthcare industry experience preferred.

Responsibilities

• Transforms business processes, improves efficiency of operations, and increases transparency around process improvement.
• Manages expert-led improvement projects: Initiates, plans, executes, monitors, controls and closes large scale, cross functional and/or multiple medium to complex improvement projects. May manage several unrelated projects simultaneously.
• Collects, analyses and uses data to drive process improvement initiatives and continuous improvement post project.
• Consults and coaches leaders and key staff across the enterprise to develop a culture of process improvement.
• Participates in and provides thought leadership for discussions on innovation throughout Colorado Access.
• Delivers in-person Improvement training through the established Improvement Academy (IA), generally 2X per year. Updates training as needed to incorporate new methods, tools, techniques, utilizing approaches that follow adult learning best practices.
• Provides post-training coaching support to Improvement Academy participants.
• Monitors project progress for all IA participants, ensuring that projects progress according to schedule and that participants are following improvement methods as taught during IA.
• Maintains IA projects dashboard.
• Facilitates the monthly Improvement Community of Practice learning forum.
• Provides project management and oversight across all project lifecycle stages for the portfolio of COA projects.
• Initiates, plans, executes, monitors, controls and closes large scale, cross functional and/or multiple medium to complex projects and/or programs.
• Manages cross-functional teams to deliver projects on schedule, within budget and approved resources.
• Identifies and documents project requirements and deliverables, including the planning process, executing process, monitoring and controlling process, and closing process.
• Provides communications management, cost management, resource management, scope management and time management for each assigned project.
• Defines project scope based on organization need, and addresses risks and issues.
• Defines team members' roles and responsibilities, creates work breakdown structures, and develops risk management plans.
• Proactively manages project schedules, resources, communications, expectations, tasks and quality standards.
• Provides coaching, feedback and interventions necessary to ensure project success.
• Manages and collaborates with outside resources and cultivates positive working relationships with LOBs and functional departments.
• Measures project performance using appropriate tools and techniques.
• Monitors the status of identified risks and takes corrective actions.
• Conducts weekly Project Team meetings; creates agendas and support materials and distributes materials to team members prior to meetings.
• Actively participates in Project Steering Team meetings.
• Coordinates work with staff to ensure overall project continuity and efficiency.
• Communicates regularly with the Project Executive Sponsor.
• Escalates issues as appropriate.
• Upon successful attainment of project deliverables, closes, archives and retains project records and documents.
• Creates and communicates final project reports, provides performance feedback on project team members, and measures customer satisfaction upon project completion.
• Maintains confidentiality of sensitive information obtained managing projects.

Benefits

• PTO
• floating holidays
• nine company paid holidays
• Employee Assistance Program
• tuition reimbursement
• leadership training
• promotion opportunities
• performance evaluations
• employee recognition
• language pay stipend
• Medical, dental, vision insurance that starts the first day of the month following start date.
• Supplemental insurance such as critical illness and accidental injury.
• Health care and dependent care flexible spending account options.
• Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
• Short-term and long-term disability coverage.
• Voluntary life insurance (employee, spouse, dependent).
• Retirement plan
• Annual bonus program (based on eligibility, requirements and performance).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior