Manager, Process Improvement
About The Position
The Manager, Process Improvement- Licensing leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. The manager has expertise in skilled trades, licensing, compliance requirements, etc. across multiple states and trades. They also support global projects, monitors program performance, and drives continuous improvement by applying industry best practices and company policies. With a focus on collaboration and accountability, this position supports organizational goals through clear communication, stakeholder engagement, and the implementation of scalable, efficient processes that promote long-term success. The Upstream Facility Services Safety team is committed to safeguarding over 7,000 field technicians by developing and executing comprehensive safety programs that enhance service quality and prevent incidents. This team leads safety training, audits, and compliance efforts while collaborating with stakeholders to drive continuous process improvements. With expertise in skilled trades, licensing, and regulatory requirements across multiple states, the team supports operational excellence and workforce well-being. Their leadership ensures adherence to federal, state, and local standards, fostering a secure and efficient work environment through effective change management and cross-functional collaboration.
Requirements
- Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years’ experience in consulting, project management, business strategy, or relevant area OR 4 years’ experience in consulting, project management, business strategy, or related area.
- Proven experience leading process improvement initiatives and managing change across complex business functions.
- Strong expertise in project and stakeholder management, with the ability to align cross-functional teams and secure buy-in.
- Proficiency in analyzing data, identifying performance gaps, and developing sustainable, executable solutions.
- Knowledge of skilled trade compliance requirements and industry best practices to ensure process integrity and control.
- Ability to communicate effectively with executives and business partners to influence decision-making.
- Skilled in monitoring program performance and adapting strategies to achieve continuous improvement.
- Demonstrated leadership in mentoring and developing associates within a collaborative environment.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Project Management Masters
- Masters: Human Resources
- Masters: Supply Chain
- Lean Six Sigma Champion Certification
Responsibilities
- Develop and implement process improvement initiatives to enhance key business functions and drive organizational goals.
- Research federal, state, and local trade licensing requirements
- Manage license applications, renewals, tracking etc.
- Collaborate with cross-functional teams to align on improvement strategies and communicate changes to stakeholders.
- Lead change management projects, ensuring readiness, managing expectations, and supporting adoption of new processes.
- Monitor program performance against metrics, addressing post-implementation issues and refining solutions.
- Provide guidance on policies, compliance, and operational controls to support behavior change and process sustainability.
- Manage global projects by applying industry best practices and adapting to evolving business trends.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
