Senior Process Improvement Engineer (Internal Consultant)

Memorial Sloan Kettering Cancer Center•New York, NY

5d•$137,500 - $227,000•Hybrid

About The Position

Memorial Sloan Kettering's Transformation Management Office (TMO) leads enterprise-wide transformation initiatives that improve operational performance, enhance the patient and employee experience, and support MSK's mission through process improvement, change management, and organizational transformation. We are seeking a Senior Process Improvement Engineer to serve as an internal consultant, leading complex, ambiguous, and high-visibility improvement efforts across the enterprise.

Requirements

5-8 years of experience in process improvement, operational excellence, transformation, business operations, consulting, or a related field, including experience leading complex initiatives.
Demonstrated experience operating as an internal or external consultant, advising senior stakeholders in a highly matrixed environment.
Strong analytical skills with a track record of using data to shape strategy and drive executive decision-making.
Advanced experience with process mapping, workflow analysis, root cause analysis, and performance measurement across large-scale or enterprise initiatives.
Proven ability to structure and define problems in highly ambiguous, undefined situations with no established precedent.
Excellent communication, facilitation, and executive stakeholder management skills.
Experience mentoring or providing technical leadership to junior team members.
Proficiency with Microsoft Office

Nice To Haves

experience with Tableau, Power BI, SQL, Python, or AI-enabled tools is a plus.
Lean, Six Sigma (Green Belt or higher), or related certification preferred.

Responsibilities

Lead enterprise-wide process improvement and transformation initiatives, often with limited precedent, structuring ambiguous problems into clear, actionable plans.
Act as a senior internal consultant to clinical, operational, and administrative leadership, shaping strategy and advising on the design of new operating models.
Independently facilitate current-state assessments, future-state design sessions, and structured problem-solving efforts for initiatives spanning multiple departments or service lines.
Lead and mentor Process Engineers, Project Managers, Change Specialists, and Data Analysts on cross-functional project teams, providing technical guidance and quality oversight.
Analyze complex operational data, identify root causes, and develop actionable, enterprise-level recommendations for senior leadership.
Design new tools, frameworks, methodologies, and approaches for initiatives that lack an established process or precedent to draw from.
Own project workstreams end-to-end: structuring scope, monitoring progress, managing risk, and communicating results to executive stakeholders.
Lead change management activities to drive adoption of new processes and ways of working across the organization.
Serve as a subject-matter expert and coach, building process improvement capability among staff and junior team members.