Senior Principal Solution Architect, Security and Risk

ServiceNow • San Diego, CA

20d • $173,200 - $303,100

About The Position

The Senior Principal Solution Architect is a functional and technical expert who advises customers on implementing ServiceNow Security and Risk solutions according to leading practices. The role focuses on customer challenges, accelerates business outcomes, supports sales cycles, works directly with customers and partners, and advocates for customer needs across ServiceNow teams. It provides architectural guidance, industry and business expertise, product knowledge, innovation, and reusable knowledge to customers and partners.

The architect leads pre-sales and customer engagements, connects Security and Risk workflows to customer technology landscapes, advises on governance, and engages senior leadership on implementation roadmaps and change management. On marquee accounts, the role may act as practice director, overseeing delivery teams, technical work, and delivery standards. It also designs and delivers durable solutions, develops reusable solution designs and service offerings, supports product awareness and field learning, improves delivery materials, and mentors ServiceNow and partner teams.

The position may flex across other Risk and Security areas to maintain utilization KPIs and requires travel of up to 20% annually based on customer needs and internal meetings.

Requirements

• 12+ years in a professional services organization, or equivalent education and experience.
• 8+ years of consulting and/or configuration experience implementing complex technologies, including integrations and portals.
• 5+ years implementing ServiceNow Security and Risk solutions.
• Strong experience with TPRM, USEM, VR, SIR, IRM (RC, TPRM, BCM), OpsRes, and AI Control Tower.
• Strong understanding of the risk and security regulatory landscape and standards, including FFIEC, DORA, OpsRes, SEC, OCC, and SOX.
• Working knowledge of NIST CSF and other industry-specific frameworks.
• Experience across asset management, service management, CMDB, Risk and Security, and ITOM modules such as Event Management, Discovery, CMDB, and Service Graph Connectors.
• Strong understanding of Now Assist, RaptorDB, and Vault ZTA.
• Experience with cross-functional solutions and architectural foundations in large, heavily regulated enterprises such as FSI and HCLS.
• Experience applying AI to work processes, decision-making, or problem-solving, including AI-powered tools, workflow automation, AI-driven insights, or understanding AI's impact on a function or industry.
• Ability to influence and consult senior leaders in a matrixed organization, identify needs, present options with pros, cons, and risks, and provide thought leadership to sponsors and stakeholders.
• Customer-centric mindset and willingness to go the extra mile to remove barriers to customer success.
• Ability to work with technical and non-technical customers, gather requirements, analyze information, and design comprehensive solutions.
• Ability to produce visually rich conceptual design documents for audiences with varying business and technical aptitude.
• Experience running solution presentations and securing customer acceptance of solution designs.
• Strength in building trust and engaging remote or in-person audiences.
• Ability to communicate complex concepts through visualization and modeling, including wireframes, workflows, and diagrams.
• Creativity and comfort running projects independently, with a track record of driving complex issues to resolution.
• Collaborative working style.
• Breadth across leading technology software platforms.
• Passion for learning new technologies and working on projects that push platform capabilities.
• Required on Day 1: CIS-RC, CIS-VR, and CSA certifications.
• Required by Day 90: CIS-TPRM, CIS-SIR, and Certified Application Developer (CAD) certifications.
• Working proficiency in CMDB Fundamentals within 90 days.

Nice To Haves

• Certified Technical Architect (CTA) certification preferred on Day 1, or to be achieved within the first 365 days.

Responsibilities

• Lead pre-sales activities, including sales presentations, solutioning and scoping workshops, SOW development with deliverables and effort estimates, scope definition, change-order triggers, and engagement sizing with Services Account Executives and Sales team members.
• Serve as a lead engagement-team member, connecting Security and Risk workflow applications to customer technology landscapes and advising on governance leading practices.
• Engage senior leaders, including CXOs, on implementation roadmaps and change management.
• Partner with the Platform Architect team to identify proactive platform risks in customer landscapes.
• Act as practice director on marquee Security and Risk accounts by leading delivery teams, providing oversight and technical expertise, and ensuring adherence to delivery standards.
• Design and deliver Security and Risk solutions with technical architectures built for long-term success and aligned with ServiceNow technical standards and leading practices.
• Design solutions for common customer use cases and publish them for broader use by Solution Consultants, the Customer Community, and others.
• Build relationships with Security and Risk product owners and stakeholders to promote awareness of capabilities and roadmaps.
• Lead office hours, presentations, webinars, and learning events for field delivery stakeholders, showcasing customer use cases and successes.
• Improve delivery and engagement materials in collaboration with the Customer & Partner Excellence team.
• Enable and mentor ServiceNow delivery teams and the partner ecosystem.
• Create documentation and service offerings that promote ServiceNow services.
• Flex across other areas of Risk and Security to maintain utilization KPIs.
• Travel up to 20% annually based on customer needs and internal meetings.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs
• Equity when applicable
• Variable/incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed