Senior Principal Solution Architect, Security and Risk

ServiceNow • San Diego, CA

5d

About The Position

The Senior Principal Solution Architect is a functional and technical expert who consults with customers on implementing ServiceNow Security and Risk solutions in line with leading practices. The role accelerates customer business outcomes and helps build the practice, focusing on relevant customer challenges. It supports sales cycles, engages directly with customers and partners, and advocates for customer needs across Product Management, Customer & Partner Excellence, and Training & Certification.

The architect provides architectural guidance, industry business acumen, deep product expertise, innovation, and knowledge capital to customers and partners. The role leads pre-sales and customer engagements, provides technical oversight on marquee accounts, designs durable Security and Risk solutions, and contributes to reusable solution content, service offerings, practice improvement, and enablement of ServiceNow delivery teams and partners. Travel is up to 20% annually, driven by customer needs and internal meetings.

Requirements

• 12+ years in a professional services organization, or equivalent education and experience.
• 8+ years of consulting and/or configuration experience implementing complex technologies, including integrations and portals.
• 5+ years implementing ServiceNow Security and Risk solutions.
• Strong experience with TPRM, USEM, VR, SIR, IRM (RC, TPRM, BCM), OpsRes, and AI Control Tower.
• Strong understanding of the risk and security regulatory landscape and standards such as FFIEC, DORA, OpsRes, SEC, OCC, and SOX.
• Working knowledge of NIST CSF and other industry-specific frameworks.
• Experience across asset management, service management, CMDB, and Risk and Security, including ITOM modules such as Event Management, Discovery, CMDB, and Service Graph Connectors.
• Strong understanding of Now Assist, RaptorDB, and Vault ZTA.
• Experience with cross-functional solutions and architectural foundations in large, heavily regulated enterprises such as FSI and HCLS.
• Experience applying AI to work processes, decision-making, or problem-solving, including AI-powered tools, workflow automation, AI-driven insights, or understanding AI's impact on the function or industry.
• Demonstrated ability to influence and consult senior leaders in a matrixed organization by identifying needs, presenting options with pros, cons, and risks, and providing thought leadership to sponsors and stakeholders.
• Customer-centric mindset and willingness to go the extra mile and break down barriers to customer success.
• Ability to work with technical and non-technical customers, gather requirements, analyze information, and design comprehensive solutions.
• Ability to produce visually rich conceptual design documents for audiences with varying business and technical aptitude.
• Experience running solution presentations and securing customer acceptance of solution designs.
• Strength in building trust and engaging remote or in-person audiences.
• Aptitude for communicating complex concepts through visualization and modeling, including wireframes, workflows, and diagrams.
• Creativity and comfort running projects independently, with success driving complex issues to resolution.
• Collaborative working style.
• Breadth across leading technology software platforms.
• Passion for learning new technologies and working on projects that push the platform's capabilities.
• Required on Day 1: CIS-RC, CIS-VR, and CSA certifications.
• Required by Day 90: CIS-TPRM, CIS-SIR, and Certified Application Developer (CAD) certifications.
• Working proficiency within 90 days in CMDB Fundamentals.

Nice To Haves

• Certified Technical Architect (CTA) preferred on Day 1, or must be achieved within the first 365 days.

Responsibilities

• Lead pre-sales activities, including sales presentations, solutioning and scoping workshops, SOW development with clear deliverables and effort estimates, scope definition and change-order triggers, and engagement sizing with Services Account Executives and Sales team members.
• Serve as a lead engagement-team member, connecting Security and Risk workflow applications to customer technology landscapes and advising on governance leading practices.
• Engage senior leadership, including CXOs, on implementation roadmaps and change management.
• Partner with Platform Architect teams to surface proactive platform risks in customer landscapes.
• Act as practice director on marquee Security and Risk accounts, leading delivery teams, providing oversight and technical expertise, and ensuring adherence to delivery standards.
• Design and deliver Security and Risk solutions with technical architectures built for long-term success and aligned with ServiceNow technical standards and leading practices.
• Design solutions for common customer use cases and publish them for broader consumption by Solution Consultants, the Customer Community, and others.
• Build mutually beneficial relationships with Security and Risk product owners and stakeholders to promote awareness of capabilities and roadmaps.
• Lead office hours, presentations, webinars, and learning events for field delivery stakeholders, showcasing customer use cases and successes.
• Drive continuous improvement of delivery and engagement materials with the Customer & Partner Excellence team.
• Enable and mentor the ServiceNow delivery team and partner ecosystem.
• Create documentation and service offerings that promote ServiceNow services.
• Flex across other Risk and Security areas to maintain utilization KPIs.
• Travel up to 20% annually, as driven by customer needs and internal meetings.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs
• Equity when applicable
• Variable/incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed