Solution Architect Principal

Associated Bank • US WI Remote, IL

2d • $110,320 - $189,120

About The Position

The ServiceNow Solution Architect Principal provides strategic and technical leadership for the ServiceNow platform, ensuring it is designed, governed, and evolved as a secure, scalable, and high-performing digital workflow solution. The role partners with business and technology leaders to define platform strategy, align solutions with enterprise objectives, and drive innovation through modern ServiceNow capabilities. As a trusted advisor and technical authority, the position helps deliver measurable business value while enabling long-term platform sustainability.

The role leads architecture and design across ServiceNow products, business units, and integrations; establishes platform governance and architectural standards; and provides oversight to ensure solutions meet security, regulatory, and performance expectations. It also drives platform optimization, adoption of new capabilities, and execution of the platform roadmap, while mentoring architects, developers, and administrators.

The position is an opportunity to shape the strategic direction of an enterprise ServiceNow platform, collaborate with senior leaders, influence technology decisions, mentor technical talent, and advance solutions with lasting organizational impact.

Requirements

• Experience designing and architecting enterprise-scale ServiceNow solutions across multiple modules, including platform strategy, architecture roadmaps, scalability, resilience, and long-term platform value.
• Experience serving as the technical authority for complex ServiceNow environments, including governance frameworks, architectural standards, design patterns, engineering best practices, and platform upgrade strategies.
• Experience designing secure and scalable enterprise integrations, including API, event-driven, and data architecture strategies, CMDB governance, authentication frameworks, and integration standards.
• Experience leading large-scale ServiceNow transformation initiatives, including platform consolidations, migrations, modernization efforts, technical debt reduction, and multi-business-unit implementations.
• Experience partnering with enterprise architects, business leaders, and technology executives to align platform capabilities with organizational priorities, digital transformation goals, and risk management objectives.
• Experience driving platform performance, reliability, security, compliance, Agile delivery, DevOps practices, release governance, and adoption of out-of-the-box ServiceNow capabilities.
• Certified Technical Architect (CTA) certification.

Nice To Haves

• Experience architecting or leading implementations across advanced ServiceNow modules such as ITSM, CSM, FSO, GRC, and/or SPM.
• Experience architecting and governing CMDB and/or CSDM adoption at scale, including data quality, service mapping maturity, and alignment to business capabilities and services.
• Hands-on experience working with AI development tools within or connected to the ServiceNow platform.
• Certified Application Developer (CAD), Certified System Administrator (CSA), and/or Certified Implementation Specialist (CIS) certifications.

Responsibilities

• Lead the architecture and design of complex ServiceNow solutions across multiple products, business units, and integrations.
• Establish and evolve platform governance frameworks, architectural standards, and best practices to ensure consistency, quality, and scalability.
• Partner with business and technology stakeholders to translate strategic objectives into secure, scalable ServiceNow solutions.
• Define enterprise integration and data strategies, including system interoperability, data governance, CMDB practices, and service mapping.
• Provide architectural oversight across ServiceNow initiatives to ensure compliance with security, regulatory, and performance standards.
• Drive platform optimization, innovation, and adoption of new ServiceNow capabilities that enhance efficiency and business outcomes.
• Mentor architects, developers, and platform administrators while promoting engineering excellence and knowledge sharing.
• Enable execution of the ServiceNow platform roadmap by aligning architectural decisions with enterprise strategy and measurable business results.
• Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
• Report suspicious activity, customer complaints, procedure violations, and ethical concerns as required.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in the community.
• Diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Well-being programs and incentives.
• Parental leave.
• Employee stock purchase plan.
• Military benefits.
• Personal banking, loan, investment, and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed