AI Development & Agent Ops — Senior Principal Software Engineer
About The Position
This role is within Dell's AI Development & Agents Ops organization, focusing on building software with AI at the frontier. The individual will partner directly with a VP, contribute to shaping how Dell builds software, and operate at a scale where individual contributions have significant organizational impact. The position offers the opportunity to shape the architecture of AI transformation within the company, with substantial organizational commitment and resources. About Dell Technologies — ISG Developer Experience: Dell's Infrastructure Solutions Group (ISG) is a global leader in Solutions, Storage, Compute, and Networking. The Developer Experience organization within ISG is responsible for developer productivity, tooling, observability, and platform engineering for approximately 9,000 engineers. Their current mandate includes agentic SDLC transformation, AI tooling governance, and the operating model changes required to make AI-assisted development the norm. ISG builds the products that power infrastructure, solutions, and data management. Innovation within ISG involves challenging assumptions and reimagining how work gets done, with AI embedded throughout the development process. The most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying judgment to earn customer trust. The organization moves quickly, rewards experimentation, encourages bold thinking, and transforms feedback into better products. They seek builders who question, improve, and rewrite the status quo. This role is for individuals energized by complex systems challenges, excited to work alongside AI, and motivated by shaping the future.
Requirements
- 10+ years in a software engineering role.
- Deep hands-on familiarity with modern software development practices — CI/CD, DevOps, developer tooling — and a strong working knowledge of the current AI/agentic development landscape.
- Demonstrated ability to take ambiguous problems, structure them, and deliver concrete outputs: analyses, prototypes, specifications, or frameworks.
- Experience working cross-functionally with engineering, product, security, and infrastructure stakeholders.
- Strong written and verbal communication skills — able to translate technical complexity into clear documentation for both technical and non-technical audiences.
Nice To Haves
- Direct, hands-on experience with agentic development tools and platforms (e.g., Windsurf/Codeium, Claude Code, GitHub Copilot, Cursor, or equivalent).
- Familiarity with MCP ecosystems, LLM token economics, and AI governance frameworks at enterprise scale.
- Experience in a large enterprise environment with gated release cycles, compliance requirements, and non-negotiable human oversight needs.
- Background in developer experience, platform engineering, or internal developer tooling.
- Experience building dashboards, measurement frameworks, or data instrumentation for developer productivity.
- Comfort operating in ambiguity: defining structures and processes where few exist, and creating clarity without waiting for it.
Responsibilities
- Designing, building, and refining the services, platforms, and practices that enable ~9,000 engineers to develop with AI agents at scale.
- Working with product, architecture, security, and engineering teams on Dell's agentic SDLC transformation.
- Engineering and operating the agentic harness including CI/CD integrations, pipeline quality gates, orchestration capabilities, and Model Context Protocol (MCP) integrations that support end-to-end agent workflows.
- Developing and managing the agent lifecycle framework, including agent versioning, testing, validation, compliance reviews, deployment processes, and release management within the enterprise agent registry.
- Building and maintaining shared services, reusable frameworks, developer tooling, and cross-platform integrations that accelerate adoption and ensure consistency across product and engineering teams.
- Defining, implementing, and maintaining technical standards for knowledge base content, metadata, structure, and accessibility to ensure high-quality inputs for agentic systems and workflows.
- Driving engineering best practices across the agentic ecosystem — including automation, testing, observability, reliability, and continuous improvement of platform performance and developer experience.
Benefits
- Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
