AI Development & Agent Ops — Principal Software Engineer

Dell Technologies•Hopkinton, MA

5h•$168,000 - $231,000•Hybrid

About The Position

This role is at the forefront of building software with AI within Dell's AI Development & Agents Ops organization. The individual will partner directly with a VP, contribute to shaping how Dell builds software, and operate at a scale where individual contributions have significant organizational impact. The position offers the opportunity to shape the architecture of AI transformation early on, with substantial organizational commitment, resources, and stakes. The Developer Experience organization within Dell's Infrastructure Solutions Group (ISG) is responsible for developer productivity, tooling, observability, and platform engineering for approximately 9,000 engineers. Their current mandate includes agentic SDLC transformation, AI tooling governance, and the operating model changes required to make AI-assisted development the norm. ISG builds the products that power infrastructure, solutions, and data management. Innovation at ISG involves challenging assumptions and reimagining how work gets done, with AI embedded throughout the development process. The most important contribution remains human: deciding what to build, designing how it should work, and applying judgment to earn customer trust. The organization moves quickly, rewards experimentation, encourages bold thinking, and removes barriers to accelerate the realization of great ideas. They seek builders who question the status quo, improve it, and rewrite it. This role is for individuals energized by complex systems challenges, excited to work alongside AI to amplify impact, and motivated by shaping what's next.

Requirements

8+ years in a software engineering role.
Deep hands-on familiarity with modern software development practices — CI/CD, DevOps, developer tooling — and a strong working knowledge of the current AI/agentic development landscape.
Demonstrated ability to take ambiguous problems, structure them, and deliver concrete outputs: analyses, prototypes, specifications, or frameworks.
Experience working cross-functionally with engineering, product, security, and infrastructure stakeholders.
Strong written and verbal communication skills — able to translate technical complexity into clear documentation for both technical and non-technical audiences.

Nice To Haves

Direct, hands-on experience with agentic development tools and platforms (e.g., Windsurf/Codeium, Claude Code, GitHub Copilot, Cursor, or equivalent).
Familiarity with MCP ecosystems, LLM token economics, and AI governance frameworks at enterprise scale.
Experience in a large enterprise environment with gated release cycles, compliance requirements, and non-negotiable human oversight needs.
Background in developer experience, platform engineering, or internal developer tooling.
Experience building dashboards, measurement frameworks, or data instrumentation for developer productivity.
Comfort operating in ambiguity: defining structures and processes where few exist, and creating clarity without waiting for it.

Responsibilities

Engineer and operate the agentic harness including CI/CD integrations, pipeline quality gates, orchestration capabilities, and Model Context Protocol (MCP) integrations that support end-to-end agent workflows.
Develop and manage the agent lifecycle framework, including agent versioning, testing, validation, compliance reviews, deployment processes, and release management within the enterprise agent registry.
Build and maintain shared services, reusable frameworks, developer tooling, and cross-platform integrations that accelerate adoption and ensure consistency across product and engineering teams.
Define, implement, and maintain technical standards for knowledge base content, metadata, structure, and accessibility to ensure high-quality inputs for agentic systems and workflows.
Drive engineering best practices across the agentic ecosystem — including automation, testing, observability, reliability, and continuous improvement of platform performance and developer experience.