AI Development & Agent Ops — Product Management

Dell Technologies•Hopkinton, MA

5h•$175,200 - $240,900•Hybrid

About The Position

Dell Technologies is at an inflection point in how software is built. Our Infrastructure Solutions Group — home to one of the industry's largest developer organizations — is undergoing a fundamental transformation: from traditional SDLC to an agentic development model where engineers orchestrate AI agents across the full software lifecycle. This newly created, hands-on role sits at the center of a broad and evolving portfolio of agentic operations work — designing, building, and refining the services, platforms, and practices that will enable ~9,000 engineers to develop with agents at scale. This is not a support role. Dell's AI Development & Agent Ops organization is operating at the frontier of what it means to build software with AI — and this individual will be in the engine room making it work. You will partner directly with a VP who is deeply engaged in the work, contribute to shaping how one of the world's largest technology companies builds software, and operate at a scale where your individual contributions have outsized organizational impact. You will also be joining at the right moment: early enough to shape the architecture of the transformation, with enough organizational commitment that the work has real resources and real stakes. Dell's Infrastructure Solutions Group is a global leader in Solutions, Storage, Compute, and Networking. The Developer Experience organization within ISG is responsible for developer productivity, tooling, observability, and platform engineering for approximately 9,000 engineers. Our current mandate spans agentic SDLC transformation, AI tooling governance, and the operating model changes required to make AI-assisted development the norm — not the exception. Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale. Some product builders follow the rules. Ours rewrite them. Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters. We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo- we look for builders who question it, improve it, and occasionally rewrite it. If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here. Join us and help build the future of enterprise technology.

Requirements

8+ years in a product management role within software-intensive organizations, with experience contributing to large-scale transformation.
Deep hands-on familiarity with modern software development practices — CI/CD, DevOps, developer tooling — and a strong working knowledge of the current AI/agentic development landscape.
Demonstrated ability to take ambiguous problems, structure them, and deliver concrete outputs: analyses, prototypes, specifications, or frameworks.
Experience working cross-functionally with engineering, product, security, and infrastructure stakeholders.
Strong written and verbal communication skills — able to translate technical complexity into clear documentation for both technical and non-technical audiences.
Self-directed work style with a track record of delivering high-quality work with minimal oversight.

Nice To Haves

Direct, hands-on experience with agentic development tools and platforms (e.g., Windsurf/Codeium, Claude Code, GitHub Copilot, Cursor, or equivalent).
Familiarity with MCP ecosystems, LLM token economics, and AI governance frameworks at enterprise scale.
Experience in a large enterprise environment with gated release cycles, compliance requirements, and non-negotiable human oversight needs.
Background in developer experience, platform engineering, or internal developer tooling.
Experience building dashboards, measurement frameworks, or data instrumentation for developer productivity.
Comfort operating in ambiguity: defining structures and processes where few exist, and creating clarity without waiting for it.

Responsibilities

Shaping the agentic portfolio strategy and designing capabilities that enable ~9,000 engineers to develop with AI agents at scale.
Working with cross-functional stakeholders across ISG on Dell's agentic SDLC transformation — driving how the organization scales and integrates agentic capabilities across the full software development lifecycle.
Influence the agentic portfolio strategy, roadmap, and prioritization framework, defining how Dell scales and integrates agentic capabilities across the SDLC to drive business and engineering outcomes.
Design and develop agentic capabilities that enhance Product Management across ISG, enabling more effective planning, requirements definition, decision-making, and execution upstream in the SDLC.
Establish and govern specification standards, quality gates, and operational best practices to ensure consistent, scalable, and high-quality adoption of agentic solutions across the SDLC.
Research emerging trends, technologies, and market developments within the AI and agentic landscape; conduct proofs of concept, pilots, evaluations, and experimentation to identify opportunities for innovation and value creation.
Manage and assess the agentic vendor and partner ecosystem, evaluating solution capabilities, market offerings, and strategic partnerships to strengthen Dell's AI portfolio.
Partner with cross-functional stakeholders across ISG to align priorities, influence decision-making, and build consensus on agentic strategy, investments, and portfolio direction.
Develop executive-level recommendations, business cases, and portfolio insights that enable leadership alignment and accelerate adoption of agentic capabilities across the organization.