Senior Principal Engineer, Field Service
About The Position
The Dell Critical Response Engineer I9 plays a critical role in delivering fast, effective solutions during large-scale IT deployments (> 1,000 Servers) and high-severity technical issues impacting customers’ IT infrastructure. This position involves on-site installation, configuration, implementation, integration, maintenance, troubleshooting, and repair of Dell and multi-vendor systems, including hardware, software, networking products, and operating systems. The engineer serves as the primary technical liaison for customers, addressing both administrative and technical concerns, and determining whether problem resolution responsibilities fall to the sales, customer support, or engineering teams. With a strong customer-first approach, the Critical Response Engineer I9 is dedicated to minimizing downtime, driving operational excellence, and aligning support efforts with Dell’s broader strategic goals, leveraging expertise in AI Factories and advanced technologies.
Requirements
- Experience with large-scale IT deployments (> 1,000 Servers).
- Experience with high-severity technical issues impacting customers’ IT infrastructure.
- Proficiency in installation, configuration, implementation, integration, maintenance, troubleshooting, and repair of Dell and multi-vendor systems.
- Knowledge of hardware, software, networking products, and operating systems.
- Strong customer-first approach.
- Expertise in AI Factories and advanced technologies.
Responsibilities
- On-site installation, configuration, implementation, integration, maintenance, troubleshooting, and repair of Dell and multi-vendor systems, including hardware, software, networking products, and operating systems.
- Serve as the primary technical liaison for customers, addressing both administrative and technical concerns.
- Determine whether problem resolution responsibilities fall to the sales, customer support, or engineering teams.
- Minimize downtime and drive operational excellence.
- Align support efforts with Dell’s broader strategic goals, leveraging expertise in AI Factories and advanced technologies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
