Senior Field Service Engineer

Cellanome•San Diego, CA

7d•$120,000 - $170,000•Onsite

About The Position

Cellanome is adding a Field Service Engineer (FSE) to our growing team. In line with our Company values, you will play a significant role in helping customers solve problems and accumulate positive experiences with us. You will be responsible for instrument service implementation including installing, maintaining, troubleshooting, and repairing our proprietary instrument and platform at internal and external customer sites. In partnership with a Field Application Scientist, you will provide technical support to ensure optimal use and customer/collaborator satisfaction. You will also support new product Introductions to ensure successful deployment of new and improvements on existing products in the field.

Requirements

Bachelor’s or other advanced university degree in engineering, life sciences, or a related field.
Minimum 5 years of field service experience, ideally in complex life science tools/instruments space.
Strong problem-solving skills, can-do attitude, and attention to detail.
Demonstrated ability to learn about what customers need, what they are trying to achieve, and how they make decisions to drive customer delight.
Ability to work in a cross-functional, collaborative, high-growth environment.
Valid passport (90+ day validity) and driver’s license.
Demonstrated ability to perform the Essential Duties of the position with or without reasonable accommodations.

Nice To Haves

Early-stage company experience.
Experience with Salesforce and MasterControl or similar CRM and document control system.
Hands-on experience with instrumentation and laboratory equipment; experience as an end-user of related instrumentation.
Knowledge of cellular biology.

Responsibilities

Travel to customer/collaborator sites to provide timely technical support including troubleshooting, design evaluation, and problem-solving/repair.
Conduct customer site inspection for instrument receipt, installation, and relocations.
Ensure compliance with instrument specifications and warranty commitments.
Maintain and document work performed in service reports.
Provide requirements and feedback for improved product reliability, serviceability, and design.
Perform verification testing and preventative maintenance for the external instrument fleet.
As time allows, help maintain and service our internal instrument fleet; provide feedback to Research and Product Development teams.