Senior Pricing and Packing Manager

Calabrio

1d•Remote

About The Position

Verint is building a unified, modern commercial model across its combined product portfolio. The Senior Pricing & Packaging Manager will own pricing and packaging strategy across the full product line — Verint WFM, Verint QM, CoPilots, CX Analytics, IVA/IVR, Knowledge Management, Verint Recording, Calabrio WFM, Calabrio QM, Calabrio Analytics, and the C-ONE bundle. You will define how we go to market, how we monetize AI, and how we make it easier to sell, easier to buy, and easier to bill.

Requirements

Strong financial modelling and value-based pricing analysis
Ability to design tiers that are intuitive for buyers and motivating for sellers
Confident presenter — able to influence and align SVP and Executive Leadership
Cross-functional collaborator across Sales, Product, Marketing, and Finance
Change management — guiding customers onto new pricing with minimal churn impact
Bachelor's degree or equivalent relevant experience required
8+ years in Pricing, Product Marketing, Product Management, or Strategy — B2B SaaS focus
3+ years building AI pricing models and packaging frameworks for multi-product portfolios
Proven track record of pricing changes that drove measurable revenue growth
Experience monetizing AI, platform, or consumption-based products strongly preferred
Contact center, WFM, or CX software domain knowledge highly preferred

Nice To Haves

MBA preferred — not required for candidates with a strong commercial track record

Responsibilities

Design and own the go-forward pricing and packaging architecture across all products
Build a unified good/better/best tier structure — simple to explain, compare, and buy
Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures
Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges
Lead SKU rationalization — reduce complexity across the combined portfolio
Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis
Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures
Manage real-time discount recommendation tooling in CRM for pre-approved deal structures
Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools
Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes
Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization
Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs

Benefits

Global team recognized for their passion and innovation
Innovative product culture and project exposure
Training and development from industry-leading experts
401(k) with company matching
medical, dental, and vision insurance
disability and life insurance
flexible PTO
paid holidays and parental leave
tuition reimbursement
market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications
comprehensive benefits for various life circumstances and needs
great opportunities for career development
a balanced work-life to achieve personal and professional success